CUSTOMER SERVICE ATTENDANT (WAITER / WAITRESS)

Department: Food & Beverage / Front of House

Reports To: Restaurant Manager / Food & Beverage Supervisor

Employment Type: Contract

Location: On-Site

POSITION SUMMARY

The Customer Service Attendant (Waiter / Waitress) is responsible for delivering exceptional dining experiences by welcoming guests, presenting menus, offering meal recommendations, taking accurate food and beverage orders, and serving meals promptly. This role plays a vital front-of-house function in maintaining high customer satisfaction, upselling restaurant specialties, and upholding hygiene and dining floor standards.

KEY RESPONSIBILITIES

● Greet dining guests warmly upon arrival, seat them comfortably, and present menus and daily specials.

● Demonstrate thorough knowledge of the food and beverage menu to answer customer inquiries, explain ingredients, and accommodate dietary restrictions.

● Take accurate food and drink orders using the system or manual ticket order system and relay them promptly to the kitchen staff.

● Serve food and beverages attentively according to standard restaurant service etiquette and timing guidelines.

● Check on guests throughout their meal to ensure satisfaction, offer beverage refills, and address any special requests or concerns.

● Process guest bills, accept cash or card payments, and handle POS transactions accurately.

● Clear and sanitize tables, reset dining stations, and maintain neatness across the dining room throughout the shift.

● Collaborate with kitchen stewards and chefs to ensure smooth order flow, food presentation quality, and table turnaround.

QUALIFICATIONS & EXPERIENCE

● High School Diploma, Certificate, or Diploma in Food & Beverage Service / Hospitality Management.

● 1 - 3 years of experience as a Waiter, Waitress, or Server in a fast-paced restaurant, cafe, or hotel setup.

● Proficiency with Point of Sale (POS) handheld tools or terminal systems.

● Valid Food Handler's Health Certificate/Permit as required by local hospitality regulations.

● Excellent interpersonal, verbal communication, and active listening skills with a customer-first attitude.

KEY COMPETENCIES & SKILLS

● Food & Beverage Table Service Etiquette

● Menu Knowledge & Upselling Ability

● POS System & Cash/Card Payment Handling

● Customer Engagement & Conflict De-escalation

● Multitasking & High-Efficiency Stamina

Requirements

Muenzer Kenya Limited is a 100% subsidiary of the Austrian based Münzer

Bioindustrie GmbH. Founded in 1991, the company is today a specialist for whole

circle solutions for any kind of liquid waste. According to our motto “Energy

from Waste” one of our core focus is the implementation of collection systems

for Used Cooking Oil (UCO). We are one of Europe’s leading UCO collectors and

trader and among Europe’s top producers of waste based

Biodiesel.

We aim to develop strategic partnerships with the private and public sectors for collaboration for sustainable waste management and consumer

protection.

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