Our client seeks an experienced Customer Service Lead to oversee customer service, drive sales and coordinate daily service operations.
Key Responsibilities
Receive customers, understand their needs and recommend suitable products and services.
Prepare quotations, follow up on enquiries and convert them into sales.
Coordinate job bookings, service delivery and customer updates.
Handle complaints and ensure timely resolution.
Monitor stock availability, coordinate orders and maintain accurate inventory records.
Lead the customer service team and maintain service standards.
Requirements
Proven experience as a
Service Adviser, Customer Service Supervisor or Team Lead
in an automotive service centre, tyre business or vehicle workshop.
Demonstrated ability to sell automotive products and services.
Strong customer handling, communication and complaint resolution skills.
Experience in inventory control and service coordination.
Ability to supervise a team and meet sales and service targets.
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