Location
Nairobi•Kenya
Contract Type
Weare seeking a proactive, organized, and detail-orientedCustomer Service& Order Fulfilment Coordinatorto support our growing Pineapple LeafFibre (PALF) business. The successful candidate will play a key role inmanaging customer relationships, coordinating orders, and ensuring timely andaccurate order fulfilment through effective logistics coordination.
KeyResponsibilities
Requirements
PreferredAttributes
Onlyshortlisted candidates will be contacted.
Responsibilities:
Serve as theprimary point of contact for customer inquiries, order requests, andfollow-ups.
Process customerorders accurately and monitor progress through to delivery.
Coordinate withproduction, stores, dispatch, and logistics providers to ensure timelyfulfilment of orders.
Monitor inventoryavailability and support order planning activities.
Resolve customerconcerns and service issues promptly and professionally.
Maintain accuraterecords of customer orders, deliveries, and communications.
Prepare orderstatus updates and customer service reports as required.
Support continuousimprovement of customer service and fulfilment processes.
Minimum qualifications
Serve as theprimary point of contact for customer inquiries, order requests, andfollow-ups.
Process customerorders accurately and monitor progress through to delivery.
Coordinate withproduction, stores, dispatch, and logistics providers to ensure timelyfulfilment of orders.
Monitor inventoryavailability and support order planning activities.
Resolve customerconcerns and service issues promptly and professionally.
Maintain accuraterecords of customer orders, deliveries, and communications.
Prepare orderstatus updates and customer service reports as required.
Support continuousimprovement of customer service and fulfilment processes.
Requirements
Serve as theprimary point of contact for customer inquiries, order requests, andfollow-ups.
Process customerorders accurately and monitor progress through to delivery.
Coordinate withproduction, stores, dispatch, and logistics providers to ensure timelyfulfilment of orders.
Monitor inventoryavailability and support order planning activities.
Resolve customerconcerns and service issues promptly and professionally.
Maintain accuraterecords of customer orders, deliveries, and communications.
Prepare orderstatus updates and customer service reports as required.
Support continuousimprovement of customer service and fulfilment processes.
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