ABOUT THE COMPANY
We are a Business Process Outsourcing company in Kenya. We offer reliable data annotation, customer support, and outsourced HR services.
Customer Service Representative - Sephora
Location:
Nairobi, Kenya
Work Model:
On-site
Schedule
Training Schedule
2:00 PM - 10:30 PM
Operations Schedule
Monday to Sunday
Operating hours: 2:00 PM - 2:00 AM
9-hour rotating shifts
2 days off per week
About the Role
Join
Sephora Kenya
as a
Customer Service Representative
and become part of a globally recognized beauty brand dedicated to delivering exceptional customer experiences.
In this role, you will support customers through chat and phone interactions, assisting with product inquiries, purchases, orders, and general customer support while maintaining Sephora’s high standards of service excellence.
Key Responsibilities
Assist customers through chat and phone channels.
Handle inquiries related to products, orders, quality concerns, and general support.
Deliver an outstanding customer experience in every interaction.
Stay up to date on products, promotions, and company processes.
Collaborate with Quality Assurance, Trainers, and Team Leads to maintain service standards.
Accurately document customer interactions within internal systems.
Manage multiple tasks efficiently while maintaining professionalism and attention to detail.
Work flexible schedules, including weekends and holidays as required.
Requirements
Advanced English proficiency (C1 level).
8 months to 1 year of Call Center or Customer Service experience.
Strong verbal and written communication skills.
Excellent customer service and problem-solving abilities.
Ability to multitask and work in a fast-paced environment.
Full availability for rotating schedules.
Ability to successfully complete English and skills assessments.
Let RezSync handle this application.
Sign up, upload your resume, and RezSync tailors your documents to roles like this one and applies for you — with a full log and a pause switch you own.
Aggregated from an external listing · View original posting