At a glance
- Closing date
- The listing does not give one. Employers often close early when they have enough applicants, so apply soon.
- Where
- Lagos, Nigeria
- How to apply
- On myjobmag.com, where the employer takes applications.
Our client, a Quick Service Restaurant (QSR) seeks to hire a Restaurant Manager.
Location: Lagos - Lekki Phase 1, Admiralty, Ikoyi, Fola Osibo, Ikota, Orchid, Ikeja, and Surulere.
Key Requirements
Minimum of OND, HND or Bachelor\'s degree in a relevant discipline.
Relevant work experience in a Quick Service Restaurant (QSR), fast-food outlet or related hospitality environment.
Good communication, interpersonal and customer service skills.
Ability to work effectively in a fast-paced restaurant environment.
Strong organisational, problem-solving and teamwork skills.
Key Responsilities
Attend to customer enquiries, requests and complaints through designated communication channels.
Provide accurate information about the restaurant\'s menu, products, services, promotions and policies.
Receive and process customer orders, ensuring accuracy and timely communication with the relevant teams.
Resolve customer complaints and service issues professionally, escalating complex matters where necessary.
Follow up on customer concerns to ensure satisfactory resolution and maintain positive relationships.
Maintain a high standard of customer service and ensure a pleasant customer experience.
Collect and document customer feedback, complaints and recurring service concerns.
Support order coordination between customers, kitchen staff and delivery personnel.
Maintain accurate records of customer interactions, orders and complaints.
Identify opportunities to improve customer satisfaction and service delivery.
Minimum qualifications
BA/BSc/HND , OND
How to apply
Interested and qualified? Go to MarbleClear Limited on docs.google.com to apply
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