Debt Recovery Officer

Location: Magodo, Lagos

Job Purpose

Amo Group is seeking a proactive, results-driven and highly professional Debt Recovery Officer to oversee the recovery of outstanding debts across the Group's business operations.

The successful candidate will be responsible for monitoring overdue accounts, engaging customers and business partners, negotiating repayment arrangements and implementing effective collection strategies to minimise bad debts and improve the Group's cash flow.

Key Responsibilities

Monitor outstanding customer accounts across the Group's businesses and ensure timely follow-up on overdue payments.

Develop and implement effective debt recovery strategies to improve collections and minimise bad debts.

Contact customers and debtors through calls, emails, formal correspondence and physical visits to secure payment.

Engage customers to understand payment delays, resolve outstanding issues and obtain firm payment commitments.

Negotiate repayment plans and payment arrangements within approved company guidelines.

Conduct regular reviews of aged receivables and prioritise high-value and long-outstanding debts.

Reconcile customer accounts and investigate payment discrepancies in collaboration with Finance and Accounts teams.

Work closely with Sales, Finance and other relevant departments across the Group to resolve collection challenges.

Escalate difficult, disputed and potentially irrecoverable debts to Management for appropriate action.

Maintain accurate records of recovery activities, customer correspondence, payment commitments and collections.

Prepare periodic reports on debt recovery performance, outstanding balances, ageing analysis and collection progress.

Identify recurring causes of payment defaults and recommend measures to strengthen credit control and reduce future exposure.

Ensure all recovery activities are conducted professionally and in compliance with company policies and applicable regulations.

Key Performance Expectations

Performance will be measured by:

Achievement of assigned debt recovery targets.

Value and percentage of outstanding debts recovered.

Reduction in overdue and long-outstanding receivables.

Timeliness and effectiveness of collection activities.

Accuracy of debt recovery reports and account records.

Effectiveness in resolving payment disputes and reducing bad debt exposure.

Qualifications and Experience

Bachelor's Degree or HND in Accounting, Finance, Business Administration, Economics or a related discipline.

3–5 years' relevant experience in debt recovery, credit control, accounts receivable or collections.

Proven experience in recovering outstanding debts and managing overdue customer accounts.

Experience managing receivables across multiple business units or operating locations will be an added advantage.

Good understanding of credit management, debt collection procedures and accounts receivable processes.

Proficiency in Microsoft Excel and relevant accounting or financial management applications.

Strong negotiation, communication, interpersonal and problem-solving skills.

Ability to manage difficult customer engagements professionally while achieving collection targets.

Willingness to travel for customer visits and debt recovery assignments when required.

Key Competencies:

Debt recovery and collections management

Credit control and receivables management

Negotiation and dispute resolution

Financial analysis and reporting

Customer relationship management

Analytical and problem-solving skills

Persistence, integrity and accountability

Results orientation and target achievement.

Minimum qualifications

BA/BSc/HND

How to apply

Send CV to: Vacancies@afshltd.com

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