Digital Products Lead for our client in the Finance sector – Nairobi, Kenya

Our client, a leading financial services company specialising in lending solutions, is seeking an experienced and commercially driven Digital Products Lead to drive the growth, performance and adoption of its digital lending products.

The successful candidate will be responsible for increasing digital loan disbursements, optimising digital lending channels, monitoring portfolio performance and collaborating with cross-functional teams to ensure seamless customer experiences and sustainable business growth.

Key Responsibilities

Drive the growth and performance of digital lending products, ensuring achievement of disbursement targets and increased customer adoption.

Monitor and analyse digital lending performance, including loan disbursements, active borrowers, Portfolio at Risk (PAR30) and collection rates.

Develop and implement customer activation campaigns through SMS, call centres, branch networks and other digital channels.

Oversee and optimise USSD and mobile app lending channels, identifying customer journey challenges and coordinating with IT to resolve technical issues.

Collaborate with Credit, IT, Sales and Operations teams to improve product eligibility criteria, loan configurations, customer limits and digital lending processes.

Monitor portfolio quality, support automated collections processes and recommend corrective measures to minimise credit risk and improve repayment performance.

Prepare weekly and monthly performance reports for senior management while ensuring compliance with CBK digital lending regulations and Kenya’s Data Protection Act.

Key Qualifications

Bachelor’s degree in Business, Finance, Economics, Information Technology or a related field.

Minimum of 3 years’ experience in digital lending, mobile financial services, financial technology or financial product management.

Proven experience monitoring digital loan portfolios, including disbursements, PAR30, collection rates and customer activity.

Strong understanding of USSD platforms, mobile lending applications and digital customer journeys within the Kenyan financial services market.

Demonstrated ability to work with cross-functional teams and drive digital product growth and commercial performance.

Strong analytical, reporting, problem-solving and communication skills. Experience using Mambu or a similar loan management system is an added advantage.

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Summit Recruitment and Search Africa is a leading Recruitment and Executive Search agency headquartered in Kenya providing outstanding talent to a wide range of companies and NGOs in various business sectors across Africa.

We endeavour to make contact with all of our applicants, but unfortunately, high volumes of applications make this unrealistic. If you do not hear from us within two weeks your application has not been successful on this occasion. This does not mean you will not be considered for future roles so please keep an eye on our job board and apply for positions that match your skills and experience.

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