Facilities Management Officer

Facilities Management Officer at UBA

Job title: Facilities Management Officer

Organization function: Corporate Services

Location: Head Office

Reporting relationships

Functionally reports to: Head, Corporate Services

Administratively reports to: Same as above

Supervises: Nil

Job objective(s)

Ensure proper maintenance and consistent functionality of all mechanical, power and electrical equipments

Duties and responsibilities

Responsible for issues concerning elevators, generators, transformers and the likes.

Make requests for the purchase or repair of equipments.

Ensures that standards are strictly adhered to.

Ensure renewal of lease agreements, contracts for vendors and service providers.

Relates directly with vendors and service providers to ensure that SLAs are met.

To ensure the Bank’s office and ATM premises are clean and functioning of Air conditioning.

Initiate purchase of stationeries and other Bank’s assets.

Manage the store and ensure it is stocked at all the time.

Manage fuel card for generators and ensure the log books are well managed.

Any other duties as assigned by the supervisor

Key performance indicators

Availability of service

Number of complaints from internal and external customers

TAT for carrying out responses and solving complaints

Customer service delivery index

Cleanliness of the Bank premises

Minimum education qualifications

Minimum educational level – Bachelor Degree

Previous work experience requirements

Minimum requisite experience – 3 years relevant experience

Key competency list

Knowledge

Banking operations, policies and procedures

Banking organizational structure

Technical Knowledge

Skills/competencies

Professional disposition, Problem Solving skills, Business Awareness, Creativity & innovation, Result Orientation, Analytical Thinking, multitasking, ability to manage complexities, numerical ability, logistic management, facilitation, facilities management

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