Facility Officer

Location: Wuse 2, Abuja (FCT)

Reports to: Facility Manager

Role Summary

Vestates Limited is looking for a Facility Officer who will be responsible for supporting the effective management, maintenance, and day-to-day operations of the Company's facilities, including residential properties, short- and long-term accommodation units, and other assigned properties.

The role ensures that facilities, equipment, utilities, and services are maintained in a safe, functional, and cost-effective condition while delivering excellent service to tenants, guests, occupants, and other stakeholders.

The ideal candidate combines strong technical awareness with exceptional customer service, structured project management skills, and commercial acumen, balancing meticulous attention to detail with strategic operational overview.

The successful candidate must demonstrate strong organisational skills, attention to detail, commercial awareness, and the ability to coordinate maintenance activities, supervise service providers, manage resources, and support facility-related projects.

Key Responsibilities

Facility Operations and Customer Service:

Coordinate the day-to-day operations of assigned facilities to ensure functionality, cleanliness, safety, and service efficiency.

Provide professional and responsive customer service to tenants, guests, occupants, and other stakeholders.

Coordinate guest check-in and check-out processes for short- and long-term accommodation units.

Address facility-related complaints, service requests, and operational issues promptly.

Conduct routine inspections to ensure that facilities are maintained to the Company's operational and service standards.

Support tenant retention and customer satisfaction by ensuring that occupants receive maximum value from the facilities.

Maintenance and Technical Operations:

Plan, coordinate, and monitor preventive and corrective maintenance activities.

Coordinate installations, repairs, refurbishments, and facility improvement projects.

Conduct routine facility inspections and identify maintenance requirements, defects, and potential operational risks.

Demonstrate a working understanding of electrical, plumbing, mechanical, and other building systems to support effective maintenance coordination.

Ensure that maintenance issues are reported, escalated, and resolved within agreed timelines.

Maintain an effective maintenance schedule to minimise operational disruptions and prevent avoidable equipment failures.

Health, Safety, Compliance, and Risk Management:

Ensure that assigned facilities are safe, functional, and maintained in accordance with applicable building, health, safety, and environmental requirements.

Identify potential safety hazards and operational risks and recommend appropriate corrective measures.

Support the implementation of risk assessments, safety inspections, and emergency preparedness procedures.

Monitor compliance with applicable regulatory requirements, building codes, and relevant industry standards.

Escalate significant safety, compliance, and operational risks to the Facility Manager.

Ensure that maintenance and contractor activities are carried out in accordance with approved safety procedures.

Budgeting, Cost Control, and Resource Management:

Prepare and submit estimates for routine maintenance, repairs, and unplanned facility-related expenses.

Monitor maintenance expenditure against approved budgets and identify opportunities for cost optimisation.

Ensure the efficient utilisation of facility equipment, materials, tools, and supplies.

Monitor the consumption of utilities and recommend measures to reduce avoidable operating costs.

Support the identification and implementation of cost-saving initiatives without compromising safety, service quality, or operational efficiency.

Maintain appropriate inventory records for maintenance materials, equipment, and supplies.

Contractor, Vendor, and Team Supervision:

Coordinate and supervise the activities of external contractors, vendors, cleaners, security personnel, and other facility service providers.

Monitor contractor performance to ensure compliance with agreed service standards, timelines, and contractual obligations.

Coordinate work schedules, job assignments, and service delivery activities.

Verify completed maintenance and repair works before recommending acceptance or payment.

Maintain effective working relationships with vendors and service providers.

Provide operational guidance and support to assigned facility personnel.

Asset Management, Documentation, and Reporting:

Maintain accurate records of facility assets, maintenance activities, repairs, inspections, and service requests.

Ensure that facility assets are properly maintained, tracked, and utilised.

Maintain records of warranties, service agreements, contractor documentation, and equipment maintenance schedules.

Prepare periodic facility operations and maintenance reports for the Facility Manager.

Track outstanding maintenance issues and provide updates on resolution timelines.

Support asset verification, condition assessments, and facility improvement planning.

Project Coordination and Commercial Awareness:

Support the planning, coordination, and execution of facility improvement, renovation, and refurbishment projects.

Monitor project timelines, budgets, resource utilisation, and contractor deliverables.

Identify opportunities to improve operational efficiency, asset performance, and service delivery.

Demonstrate an understanding of the commercial implications of facility operations, including cost management, tenant satisfaction, asset preservation, and operational sustainability.

Balance attention to operational details with an understanding of the Company's broader business objectives.

Other Responsibilities:

Perform other reasonable and lawful duties assigned by the Employer or the Facility Manager that are consistent with the role.

Support other facility-related activities necessary for the effective operation of the Company's properties and business units.

Required Skills & Qualifications

Bachelor's Degree or HND in Facilities Management, Engineering, Building Technology, Estate Management, or a related discipline.

Minimum of three (3) years' relevant experience in facilities management, property operations, maintenance, or a related field.

Experience working within a property management, real estate, hospitality, or commercial facilities environment is an added advantage.

Demonstrable experience coordinating maintenance activities, supervising contractors, and managing facility-related resources.

Experience supporting project management, renovation, or refurbishment activities.

Basic understanding of facility management regulations, building systems, and health and safety requirements.

Evidence of effective recordkeeping, reporting, and operational coordination.

Ability to balance fine operational details with broader business goals, project management, and cost optimization.

Strong analytical capabilities with exceptional time management to balance competing priorities under pressure.

Working knowledge of electrical, plumbing, mechanical, and other building systems.

Strong problem-solving, analytical, and troubleshooting skills.

Ability to conduct inspections, identify defects, and coordinate corrective actions.

Good understanding of asset management, maintenance scheduling, and resource utilisation.

Excellent written and verbal communication skills.

Attention to detail and a proactive approach to problem-solving.

Ability to work independently and collaboratively within a team.

Compensation

Salary is negotiable and will be based on qualifications, experience, and demonstrated competencies.

Minimum qualifications

BA/BSc/HND

How to apply

Interested and qualified candidates should forward their CV to: vestates_hr@outlook.com using “Facility Officer” as the subject of the email.

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