At a glance
- Closing date
- 25 November 2026 (30 days left)
- Where
- Nairobi, Kenya
- How to apply
- On brightermonday.co.ke, where the employer takes applications.
1. KEY TASKS AND RESPONSIBILITIES
KEY MEASURABLE GOALS
Achievement of quality portfolio to meet targets <3 % for above 30 days and nil for below 30 days.
Timely loan recovery and follow-ups to minimize delinquencies and improve portfolio health.
Client acquisition, increase rate of MSME loan uptake and relationship management.
Increase revenues through cross selling of other bank products e.g. sale of cheque books, mobile banking enrolment.
Active Deposit Mobilization to meet set targets.
KEY RESPONSIBILITIES
Proactively market and generate business, focusing on deposit mobilization, loan disbursement, and overall revenue growth.
Undertake regular calls and visits to customers to ensure effective relationship management and customer satisfaction.
Cross sell all Faulu products and services to both existing and potential clients ensuring maximum penetration and customer retention
Business growth initiatives including marketing activities, new business sign ups, new partnerships etc.
Prepare credit appraisals, analysis and present to the Branch Credit Committee meetings further review & recommendations.
Adhere to current procedures, processes, memos and circulars as may be issued from time to time.
Address all customer queries within stipulated Service Level Agreements (SLAs).
Monitor the portfolio quality on a daily basis and proactively institute remedial actions.
Conduct regular visits and follow-ups with customers to ensure satisfaction and relationships foster long-term
Promote Digital Banking adoption by onboarding and supporting customers on usage of Digital Banking platforms (Digi Cash, Internet Banking USSD Code)
Provide ongoing support to Sales Consultants to enhance their productivity and effectiveness.
Recruit, train, and manage agency banking partners while monitoring their performance, providing support and ensuring compliance with banking policies.
Liaison with the branch leadership team, local authority i.e. chiefs, opinion leaders to reinforce loan collections
2. SKILLS, KNOWLEDGE & COMPETENCIES
Business management skills
Credit management skills Supervisory skills
At least 5 years as a Universal Banker in MSME business
Lending hands on experience of at least 3 years.
Competencies Required
Good communication
Interpersonal skills
Team leader/player
3. QUALIFICATIONS & EXPERIENCE
Education
Business related degree from a recognized university
Professional Qualifications
Accounts Qualification Section 4 of CPAs
Additional (Preferred, Not A Requirement) Qualifications/Experience
Master’s degree
1. KEY TASKS AND RESPONSIBILITIES
KEY MEASURABLE GOALS
Achievement of quality portfolio to meet targets <3 % for above 30 days and nil for below 30 days.
Timely loan recovery and follow-ups to minimize delinquencies and improve portfolio health.
Client acquisition, increase rate of MSME loan uptake and relationship management.
Increase revenues through cross selling of other bank products e.g. sale of cheque books, mobile banking enrolment.
Active Deposit Mobilization to meet set targets.
KEY RESPONSIBILITIES
Proactively market and generate business, focusing on deposit mobilization, loan disbursement, and overall revenue growth.
Undertake regular calls and visits to customers to ensure effective relationship management and customer satisfaction.
Cross sell all Faulu products and services to both existing and potential clients ensuring maximum penetration and customer retention
Business growth initiatives including marketing activities, new business sign ups, new partnerships etc.
Prepare credit appraisals, analysis and present to the Branch Credit Committee meetings further review & recommendations.
Adhere to current procedures, processes, memos and circulars as may be issued from time to time.
Address all customer queries within stipulated Service Level Agreements (SLAs).
Monitor the portfolio quality on a daily basis and proactively institute remedial actions.
Conduct regular visits and follow-ups with customers to ensure satisfaction and relationships foster long-term
Promote Digital Banking adoption by onboarding and supporting customers on usage of Digital Banking platforms (Digi Cash, Internet Banking USSD Code)
Provide ongoing support to Sales Consultants to enhance their productivity and effectiveness.
Recruit, train, and manage agency banking partners while monitoring their performance, providing support and ensuring compliance with banking policies.
Liaison with the branch leadership team, local authority i.e. chiefs, opinion leaders to reinforce loan collections
2. SKILLS, KNOWLEDGE & COMPETENCIES
Business management skills
Credit management skills Supervisory skills
At least 5 years as a Universal Banker in MSME business
Lending hands on experience of at least 3 years.
Competencies Required
Good communication
Interpersonal skills
Team leader/player
3. QUALIFICATIONS & EXPERIENCE
Education
Business related degree from a recognized university
Professional Qualifications
Accounts Qualification Section 4 of CPAs
Additional (Preferred, Not A Requirement) Qualifications/Experience
Master’s degree
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