Responsibilities
Understand and translate
Understand the business processes and the solution technology well enough to judge what is feasible.
Translate business requirements into clear, actionable items for the developers (user stories with acceptance criteria).
Write clear requirement documents in French, with diagrams where needed (Miro board or others), and get them signed by the business before development starts.
Drive the business side
Follow up with each department regularly, on site.
Lead the project team's field visits, about every 3 weeks, and write a visit report after each one.
Proactively follow up with business colleagues to obtain input, reviews and sign-offs on time.
Set boundaries to keep the agreed scope; send every change request back through step 1 of the process (alignment of business requirements).
Propose the order of features to management, with business impact and dependencies; management decides.
Escalate to management when a decision, input or sign-off is blocked for more than 5 working days.
Drive delivery
Act as gatekeeper for "ready for development" a feature goes to developers only when its document is signed and its user stories and acceptance criteria are in the GitHub Kanban. Requests that skip step 1 are not passed on. Exceptions are decided by the project lead; management supports this rule.
Prepare and get sign-off on the next feature while the current one is in development, so development never waits for documentation.
Follow up on development progress against the tracking tools (tracker, dashboard, GitHub Kanban).
Coordinate testing: prepare test cases from the acceptance criteria, run/support functional tests and user acceptance tests (UAT) once developers have tested their code, track defects, and obtain written business approval.
Prepare go-live with the department: user training, short user guides in French, first- week support.
Keep the requirements tracker up to date and report status weekly.
Deliverables
Signed requirement document per feature (in French), with diagrams where needed
User stories and acceptance criteria in the GitHub Kanban
Test cases and UAT sign-off per feature
Up-to-date tracker and a weekly status note
Field visit reports (about every 3 weeks)
How success is measured
Share of features that start development with a signed document (target: 100 %)
Number of features reworked after UAT sign-off, excluding new requests (target: falling month on month)
Features live per month (target: increasing month on month)
Time to go-live per feature (target: 4–6 weeks)
UAT completed on the planned date (target: ≥ 80 %)
Profile
3+ years as business analyst, functional consultant or IT project coordinator
Experience in process mapping, writing specifications and coordinating user testing
Basic understanding of web applications and databases; comfortable with collaboration tools (e.g. Miro), GitHub and Google Sheets
Domain knowledge of security services (guard scheduling, site deployment, attendance), HR/payroll or field operations is a plus
Confident with senior colleagues: assertive, diplomatic, persistent
Fluent French and professional written English: writes requirement documents in French for the business and user stories in English for the developers
Discretion with personal data (HR and health data): signs a confidentiality agreement and uses only anonymised or test data for test cases and training
Practical details
Location: on site with the departments, regular presence at field sites in Lomé, Togo
Time on site: 100%
Travel to field sites required; driver's licence is a plus
First three months
Month 1: review the 11 live features and the 21 features developed without business alignment, meet every department and learn the 4-step process.
Month 2: take at least one feature through all 4 steps with support from the project lead.
Month 3: run the process on your own and propose the order of the next features.
Language Requirements
Fluent in English (written and spoken).
Fluent in French (working proficiency – ability to communicate with regional teams and clients).
Location & Work Arrangement
Based in Lome, TOGO – this is an on-site role at our office.
Salary
: Attractive
How to Apply:
Please send all documents (cover letter, detailed CV, copy of valid ID, copies of diplomas, and work certificates) in a single PDF file
Deadline
: October 31, 2026.
Similar open roles
- Administrative AssistantDexterity educational consult · Accra & Tema Region
- Science Teacher (SHS)Southeastern Montessori Academy · Accra & Tema Region
- Geography Teacher (SHS)Southeastern Montessori Academy · Accra & Tema Region
- ICT Teacher (Primary)Southeastern Montessori Academy · Accra & Tema Region
- Office AdminIR Africa Events LTD · Accra & Tema Region
- Usher-Event StaffIR Africa Events LTD · Accra & Tema Region
Let RezSync handle this application.
Sign up, upload your resume, and RezSync tailors your documents to roles like this one and applies for you — with a full log and a pause switch you own.
Prefer to apply yourself? Apply on jobberman.com.gh