Key Responsibilities
Guest Relations: Welcome and assist guests and customers warmly and professionally upon arrival.
Communication Management: Promptly answer phone calls, respond to email inquiries, and address general visitor questions.
Check-in & Reservations: Handle guest check-ins, check-outs, and manage booking schedules accurately.
Record Keeping: Maintain neat, accurate, and confidential guest and customer records.
Issue Resolution: Address guest complaints and resolve customer concerns in a calm, efficient manner.
Operational Support: Coordinate closely with internal departments to ensure smooth service delivery.
Requirement & Beenefits
Education: Minimum of a Diploma or Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
Experience: 1–2 years of relevant experience in a front desk, customer service, or hospitality setting.
Skills: Excellent verbal and written communication, strong interpersonal skills, and proficiency in MS Office and basic computer systems.
Attributes: Ability to multitask under pressure, well-groomed, highly professional, punctual, and reliable.
Location:
Accra
Salary:
Attractive
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