At a glance
- Closing date
- The listing does not give one. Employers often close early when they have enough applicants, so apply soon.
- Where
- Abuja, Nigeria
- How to apply
- Directly to the employer by email. The address is in the listing below.
- Similar roles
- 91 other open Customer Service & Support roles on the Nigeria board right now.
Location: Utako, Abuja
Working Days: Monday – Saturday (one rotational day off, making it five working days per week).
Working Hours: 8:30 AM – 6:00 PM.
Job Description
The Front Desk Officer will serve as the first point of contact for patients and prospective clients, ensuring a professional, welcoming and efficient customer experience.
Key Responsibilities
Manage the clinic’s front desk and attend to walk-in patients and visitors.
Receive and respond to incoming phone calls, emails, WhatsApp messages, DMs and other client enquiries.
Direct client enquiries, complaints and requests to the appropriate departments or personnel within the clinic.
Follow up on enquiries and ensure clients receive timely feedback and necessary information.
Schedule, confirm and manage patient appointments.
Maintain accurate patient information, appointment records and front desk documentation.
Provide general administrative support to the clinic.
Handle patient concerns professionally and escalate complaints when necessary.
Maintain a clean, organised and welcoming reception area.
Requirements
HND or Bachelor’s degree in Business Administration or a related field.
At least 1–2 years of experience in a front desk, customer service or administrative role.
Previous experience in a hospital, dental clinic, pharmacy or other healthcare setting is an added advantage.
Excellent verbal and written communication skills.
Good interpersonal and customer service skills.
Proficiency in Microsoft Office and general computer applications.
Professionalism, patience, attention to detail and a strong sense of confidentiality.
Minimum qualifications
BA/BSc/HND
How to apply
Send an updated CV & Cover Letter to: ilectrixconsult@gmail.com
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