General Manager for an international DMC for Kenya & Tanzania

Our client, an established DMC in East Africa, is looking for a General Manager, to be based in Nairobi, Kenya.

The General Manager, will provide operational leadership for the business across Kenya and Tanzania, ensuring the delivery of exceptional destination management services while driving sustainable growth and profitability.

The successful candidate, will oversee all key business functions, including Operations, Finance, Sales & Marketing, and Information Technology, with a particular emphasis on operational excellence, leadership, and cross-functional coordination. The role requires a hands-on leader who can effectively support and guide departmental heads, foster collaboration across teams, and ensure the smooth day-to-day running of the organisation.

Key Responsibilities

Provide overall leadership and strategic direction for the business across Kenya and Tanzania, ensuring the achievement of growth, profitability, and operational objectives.

Oversee day-to-day operations, working closely with departmental heads to ensure seamless service delivery, operational efficiency, effective resource utilisation, and high customer satisfaction.

Lead, mentor, and support a team through the leadership structure, fostering a collaborative, accountable, and high-performance culture.

Drive continuous improvement initiatives across the organisation, ensuring operational excellence, service quality, risk management, and adherence to industry best practices.

Oversee financial performance, including budgeting, forecasting, cash flow management, financial controls, and profitability, ensuring sound governance and informed decision-making.

Provide strategic oversight to the Sales and Marketing function, supporting revenue growth, key client relationships, market expansion, and the achievement of commercial targets.

Ensure the effective utilisation and development of technology and business systems to support operational efficiency, reporting, data security, and business growth.

Maintain strong relationships with shareholders, industry stakeholders, suppliers, tourism authorities, and key partners, while ensuring compliance with all relevant legal and regulatory requirements and acting as an ambassador for the organisation.

Key Qualifications

Bachelor’s degree in Business Administration, Tourism Management, Hospitality Management, Finance, or a related field; an MBA or relevant postgraduate qualification is advantageous.

Senior leadership experience within Destination Management, Tourism, Travel, or a related service industry in East Africa.

Proven track record of leading multi-functional teams and managing complex operations, ideally across multiple business units, regions, or countries.

Strong commercial and financial management experience, with the ability to drive profitability, budgeting, forecasting, and business performance.

Demonstrated success in leading organisational growth, operational improvement initiatives, and strategic business transformation.

Strong leadership, people management, and team development skills, with the ability to build high-performing and engaged teams.

Commercially astute and strategic in outlook, with excellent operational, analytical, decision-making, and execution capabilities.

Excellent communication, stakeholder management, and relationship-building skills, combined with a hands-on, adaptable, and solutions-oriented approach.

Please click on the tab below to apply:

Summit Recruitment and Search Africa is a leading Recruitment and Executive Search agency headquartered in Kenya providing outstanding talent to a wide range of companies and NGOs in various business sectors across Africa.

We endeavour to make contact with all of our applicants, but unfortunately, high volumes of applications make this unrealistic. If you do not hear from us within two weeks your application has not been successful on this occasion. This does not mean you will not be considered for future roles so please keep an eye on our job board and apply for positions that match your skills and experience.

Summit Recruitment and search Africa upholds a steadfast commitment to sustainability, inclusivity, and equality as integral pillars of our operations. Dedicated to driving positive change through the adoption of sustainable practices that minimize our ecological footprint. We firmly believe in fostering an inclusive and diverse workforce that embraces individuals from all races, genders, and backgrounds, ensuring equal opportunities for every candidate. Summit recruitment actively advocate for equality by cultivating an environment of respect, fairness, and non-discrimination. By prioritizing sustainability, inclusivity, and equality, we aim to set a high industry standard and contribute to the betterment of society as a whole.

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