At a glance
- Closing date
- 15 November 2026 (14 days left)
- Where
- Uganda, Uganda
- How to apply
- On brightermonday.co.ug, where the employer takes applications.
- Similar roles
- 5 other open Hospitality, Food & Beverage roles on the Uganda board right now.
- This employer
- HR Studio has 13 open roles on RezSync.
Employer: Maria Flo Hotel
Location: Masaka District
Reports To: Hotel Manager
Key Duties and Responsibilities
Front Desk & Guest Services
• Welcome guests and visitors professionally and courteously.
• Handle guest check-ins and check-outs.
• Receive and manage room reservations made in person, by phone, WhatsApp, or social media.
• Answer guest inquiries and provide information about hotel services and rates.
• Respond promptly to guest requests and concerns.
Reservations & Sales Support
• Maintain an up-to-date record of room bookings and availability.
• Follow up on reservation inquiries to convert them into bookings.
• Promote hotel rooms, restaurant services, and ongoing offers to guests and prospective customers.
• Assist in maintaining the hotel’s WhatsApp, Facebook, and other communication platforms as directed by management.
Cash Handling & Records
• Receive payments and issue receipts.
• Maintain accurate records of guest payments and bookings.
• Prepare simple daily cash and occupancy reports.
• Ensure proper accountability for cash received during shifts.
Administrative Duties
• Keep the reception area clean and organized.
• Maintain guest registers and other front desk records.
• Coordinate with housekeeping to ensure rooms are ready for arriving guests.
• Report maintenance issues, customer complaints, or operational concerns to the Hotel Manager.
Qualifications
• Certificate or Diploma in Hospitality, Tourism, Business Administration, Customer Care, or a related field.
• Previous experience in customer service, reception, hospitality, or sales is an added advantage.
• Basic computer skills including Microsoft Word, Excel, email, and WhatsApp communication.
Skills and Competencies
• Excellent customer care and communication skills.
• Friendly and professional personality.
• Good organizational and record-keeping skills.
• Ability to multitask and work with minimal supervision.
• Basic cash-handling and accountability skills.
• Honest, reliable, and presentable.
Working Hours
The Guest Relations Officer will work according to a shift schedule and may be required to work weekends and public holidays.
Key Performance Indicators (KPIs)
• Guest satisfaction and feedback.
• Accuracy of reservations and guest records.
• Timely response to customer inquiries.
• Cash accountability.
• Occupancy and booking conversion support.
• Attendance, punctuality, and professionalism.
Compensation
Salary: Ugx 400,000
How to Apply:
All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section
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