Head of Project Management Office at True North Consult Ltd

Job Title: Head of Project Management Office

Reports To: CTDO

Supervises:

Internal External

Program Managers

Business Change Manager

Outsourced project management services

Interacts/Interfaces With:

Direct: Indirect:

Exco

Project Boards

Domain Chiefs

Project & Program Managers

Relevant managers in the bank

Regulators

Other industry players

Responsibilities/Key Deliverables:

Provide enterprise-wide leadership and governance of the Bank’s project, programme and change portfolio, ensuring alignment with strategy, regulatory obligations, operating model and strategic priorities.

Establish and continuously enhance the Bank’s Project, Programme and Change Management Framework, including methodologies, governance standards, stage gates, tools, reporting, assurance and delivery practices.

Lead enterprise portfolio prioritisation and optimisation, advising EXCO on initiatives to commence, accelerate, defer or stop based on strategic value, benefits, risk, investment, resource capacity and interdependencies.

Oversee delivery performance of strategic projects and programmes, ensuring clear accountability and timely intervention to achieve agreed scope, timelines, cost, quality, risk and benefits outcomes.

Lead portfolio investment and financial management, including business case development and challenge, project budgets, expenditure, forecasts, investment returns and benefits, with escalation of material variances and investment decisions to ExCo.

Establish and oversee enterprise-wide project assurance and risk governance, including independent reviews, stage gates, health assessments and appropriate consideration of risk, compliance, regulatory, audit, information security, technology and operational resilience requirements.

Lead organisational change and benefits realisation, ensuring major initiatives incorporate impact assessments, stakeholder engagement, readiness, communications, adoption strategies and measurable business, financial, customer and operational benefits.

Drive enterprise resource, capacity and dependency management, identifying competing priorities, critical constraints and cross-portfolio dependencies and recommending appropriate interventions to optimise delivery capacity.

Provide EXCO and governance forums with timely, accurate and insightful portfolio reporting, highlighting performance, risks, issues, dependencies, financial position, benefits, decisions required and areas requiring executive intervention.

Build and lead a high-performing PMO and strengthen the Bank’s execution capability, developing project and programmes management talent, promoting accountability and delivery excellence, and driving continuous improvement through lessons learned, performance data and industry practice.

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