Hospitality Supervisor at Digital Divide Data (DDD Kenya)

What you’ll do

Coordinate shift operations and allocate duties according to service needs.

Conduct staff briefings and communicate daily priorities.

Monitor customer service, order accuracy and service speed.

Guide and coach staff on service procedures and workplace standards.

Handle customer concerns and escalate issues requiring management intervention.

Monitor attendance and ensure adequate staff coverage during shifts.

Maintain cleanliness, hygiene and readiness of service areas.

Monitor stock availability, report shortages and help minimise wastage.

Support opening, closing and cash-control checks as assigned.

Prepare shift reports and communicate outstanding issues during handovers.

What you’ll need

Three to four years of hospitality management experience.

Demonstrated experience supervising teams in a busy hospitality environment.

Strong understanding of restaurant operations and customer service standards.

Practical knowledge of shift coordination, stock monitoring and operational reporting.

Ability to resolve customer concerns and manage competing service priorities.

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