Information Communication Technology Officer I- Network Support

Duties and Responsibilities

Advert No: KNP/GC/ICT/13/11/2026

Duties and responsibilities at this level will entail:

Resolving network-related user support requests, diagnosing connectivity problems, troubleshooting incidents and escalating complex network issues to the appropriate technical personnel;

Installing, configuring, administering and maintaining network infrastructure, including routers, switches, wireless access points, network printers and other network devices;

Monitoring network performance, availability and connectivity, identifying faults and implementing corrective measures to ensure reliable access to Polytechnical ICT services;

Configuring and maintaining local area networks (LANs), wireless local area networks (WLANs), structured cabling, network ports and related connectivity infrastructure;

Implementing approved network security measures, including access controls, VLAN segmentation, firewall rules and secure wireless configurations, in accordance with Polytechnical ICT policies;

Administering network services and protocols, including TCP/IP, IP addressing, subnetting, Dynamic Host Configuration Protocol (DHCP), Domain Name System (DNS) and network authentication services;

Maintaining network documentation, including network diagrams, IP address registers, device configurations, equipment inventories and records of network incidents and changes;

Conducting routine network maintenance, configuration backups, firmware updates and connectivity tests, and documenting the results to support network reliability and service continuity;

Preparing technical specifications for network equipment, connectivity solutions and related ICT infrastructure, and providing technical advice on network installations, upgrades and replacements:

Guiding user departments on network connectivity, access to Polytechnical ICT resources and the proper use of network facilities, and performing any other related duties as may be assigned.

Requirements for Appointment

For appointment to this position, a candidate must have:

Have a Bachelor's degree in any of the following disciplines: Computer Science, Information Technology, Information and Communication Technology, Computer Engineering, Telecommunications Engineering, Electrical and Electronic Engineering, Business Information Technology, or any other equivalent ICT- related qualification

Have a professional certification in computer networking: Cisco Certified Network Associate (CCNA), CompTIA Network+, Huawei HCIA-Datacom, MikroTik Certified Network Associate (MTCNA) or an equivalent certification;

Demonstrate practical skills in installing, configuring and troubleshooting routers, switches, wireless access points and structured cabling, gained through industrial attachment, internship or practical work;

Have working knowledge of TCP/IP, IP addressing and subnetting, VLANs, DHCP, DNS and network security, and of Windows Server or Linux server administration; and

Knowledge of network monitoring tools, IP telephony (VoIP) and IP-based CCTV; and

Membership of a relevant professional body, such as the Computer Society of Kenya (CSK) or the ICT Society of Kenya (ICTSK).

Minimum qualifications

BA/BSc/HND , Professional Certificate

How to apply

Interested candidates who meet the above criteria should submit a cover letter, a detailed CV, and attach copies of National Identity Card, relevant professional and academic certificates and transcripts.

Applications should be addressed to:

The Principal,

Kabete National Polytechnic,

P.O. Box 29010-00625, NAIROBI.

Or by email to: info@kabetepoly.ac.ke

Applications must reach the undersigned not later than 5.00 pm on 1st December 2026.

Please note that only shortlisted candidates will be notified.

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