Installation Technician

Key Responsibilities and Duties

Installation and commissioning

Install, assemble, set up and commission packaging machines, lines and ancillary equipment at customer premises in line with technical drawings, manufacturer specifications and company procedures.

Carry out mechanical, electrical, pneumatic and basic control connections required to bring equipment into safe working order.

Test, calibrate and fine-tune installed equipment to achieve required performance, output and quality before handover.

Conduct functional checks and trial runs with the customer, and obtain sign-off on completed installations.

Servicing, maintenance and repair

Perform scheduled preventive maintenance and servicing of installed equipment to minimise downtime and extend equipment life.

Diagnose faults and carry out corrective repairs promptly, sourcing and fitting the correct spare parts.

Respond to breakdown call-outs and provide timely on-site and remote technical support.

Customer support and training

Demonstrate correct and safe operation of equipment, and provide basic operator training to customer staff at handover.

Build professional relationships with customers, representing Yes Pac courteously and competently on every site visit.

Advise customers on correct use, settings, consumables and maintenance to maximise equipment performance.

Documentation and reporting

Complete installation, service and job reports accurately, including parts used, time, test results and customer sign-off.

Maintain records of equipment history, warranty work and recurring issues, and feed field findings back to the technical team.

Keep tools, test equipment, vehicle stock and personal protective equipment in good order and properly accounted for.

Health, safety and quality

Work strictly in accordance with health-and-safety regulations, risk assessments and safe systems of work at all times, on site and in transit.

Identify and report hazards, near-misses and quality concerns, and never leave equipment in an unsafe condition.

Uphold company quality standards and contribute to continuous improvement of installation and service processes.

Minimum Entry Qualifications

To be eligible to apply, a candidate must meet all the following minimum requirements:

Academic/technical: An HND or Diploma in Mechanical, Electrical, Mechatronics or Industrial Engineering, OR a recognised technical/vocational qualification (NVTI, City & Guilds or equivalent) in a relevant trade together with WASSCE/SSSCE passes including Mathematics and English.

Experience: A minimum of 2–3 years’ relevant hands-on experience in the installation, servicing or maintenance of industrial machinery or equipment.

Key Performance Indicators

Installations completed on schedule, to specification and with customer sign-off (first-time-right rate).

Equipment uptime and reduction in repeat/return visits for the same fault

Response and resolution times for service call-outs and breakdowns.

Accuracy and timeliness of job reports and documentation.

Customer-satisfaction feedback and adherence to health-and-safety standards (zero preventable incidents).

Location: Accra

Salary: Attractive

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