IT Infrastructure, Support & Cybersecurity Lead at Spinners and Spinners Ltd (S&S)

Core Responsibilities

IT Operations

Design, implement, and jointly administer—with the Head of Operations—the company’s IT infrastructure, including servers, end-user devices, networks, security systems, and software.

Ensure the infrastructure is scalable, secure, and optimized to support current and future business systems in alignment with company strategy.

Maintain 100% uptime and data protection across all IT systems.

Oversee IT service delivery in line with defined KPIs and SLAs.

Provide user training to maximize system adoption, productivity, and resource optimization.

Team Development & Accountability

Mentor and coach the IT Support Team.

Set clear performance targets and deliverables, and hold the team accountable for high-quality IT service delivery.

Identify and address team training and development needs to support continuous capability improvement.

Key Deliverables

IT Infrastructure Optimization

Assess the IT environment and recommend infrastructure improvements for approval and implementation.

Ensure IT systems deliver the required performance, scalability, and cost-efficiency.

Maintain an accurate and up-to-date IT asset register.

Information Security & Business Continuity

Design and implement a comprehensive Information Security & Cybersecurity Policy, subject to approval by the HOF.

Develop and implement a Disaster Recovery & Business Continuity Plan, subject to approval by the HOF.

Safeguard the confidentiality, integrity, and availability of IT systems, and ensure compliance with the Data Protection Act.

IT Support

Develop and implement SLAs for IT Support.

Continuously improve support service delivery in accordance with defined KPIs and SLAs.

Key Performance Indicators (KPIs)

IT availability: Maintain ≥99.9% critical-system uptime monthly, excluding approved maintenance.

Infrastructure efficiency: Reduce infrastructure cost per user by ≥1% quarterly while 100% of critical systems meet agreed performance and capacity thresholds.

Security and compliance: Verify 100% of applicable information security controls quarterly; close 100% of high-risk findings within one month.

Disaster recovery: Test recovery of 100% of critical systems monthly, achieving approved recovery time and recovery point objectives in 100% of tests.

IT support: Resolve ≥95% of tickets within SLA monthly and achieve ≥90% user satisfaction quarterly.

Proposed targets, subject to baseline validation and approval by the Head of Operations; to review monthly/quarterly where applicable and to refresh annually.

Key Decision-Making Areas

Assess and implement new IT infrastructure solutions, subject to approval by the HOF.

Identify team development opportunities and facilitate relevant training.

Drive improvements in IT service delivery, security, and compliance, subject to approval by the HOF.

Key Skills & Competencies

Network and systems administration

Information security management

Leadership, change management, and organizational capability

Effective communication and stakeholder management

Critical thinking and problem-solving

Effective application of AI

Qualifications & Experience

Bachelor’s degree in an IT-related field is required. Master’s degree in a relevant field would be an added advantage.

At least three years’ experience in the design and management of enterprise IT infrastructure, IT service delivery, and an information security programme is required.

Experience leading an IT support team is required.

IT Service Management certification, such as ITIL, is required.

Information security certification, such as CISSP, CISM, or CISA, is required.

Networking certification, such as CCNA, is required.

Experience in ERP administration is preferred.

Experience in Microsoft 365 administration is preferred.

Experience with cloud technologies, including IaaS, PaaS, and SaaS, is preferred.

Company Expectations

Uphold and embody the S&S Core Values.

Foster and strengthen the S&S Culture.

Champion and implement the Company and Operations Function Strategy.

Ensure the delivery of seamless, secure, and uninterrupted IT services.

Continuously drive innovative and impactful technology solutions.

Requirements

Do you have at least 3 years’ experience managing enterprise IT infrastructure and IT service delivery?

Have you previously led or supervised an IT support team?

Do you hold an IT Service Management certification such as ITIL?

Do you hold an information security certification such as CISSP, CISM, or CISA?

Do you hold a networking certification such as CCNA?

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