It Manager

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

Who finds the right solutions at the right time? You do! Then we need to hear from you. Grab this unique opportunity to join the best Freight forward company.- DHL Global Forwarding has an opening for a IT Manager in Accra, Ghana. Implement IT plans and processes to drive functional priorities and deliver systems/ applications development, hardware acquisition and integration requirements in line with overall business strategy and objectives, and Group guidelines and policies.

Join us in connecting people and improving lives!

In this IT Manager position

Implement IT plans and processes to deliver systems/ applications development, hardware acquisition and integration requirements

Conduct complex business requirements reviews and formulate logical statements of business requirements

Deploy system process analysis tools and methods, analyze and document business processes and metrics, and identify improvement opportunities to streamline and automate processes and functions

Identify/ document ways in which applications/ systems interact to support business processes

Develop selection evaluation criteria based on identified product requirements for tasks and processes and/ or prepare specifications for writing of programs

Develop and provide guidance to others to prepare functional designs, and evaluate risks and benefits of alternate designs

Calculate cost/ benefit of potential actions or solutions to establish their viability and ROI, and assess project impact of system changes on users, and internal and external customers and stakeholders

Develop and coordinate software testing and debugging plans to ensure functionality and quality, and provide advice on tools for testing/ training and new methodologies

Create detailed test plans and scripts based on functional requirements and execute test scripts using testing tools

Contribute to future-oriented plans and recommendations for functional design initiatives

Scan and analyze marketplace, industry, company, vendor products, and services, etc. to stay updated with technology trends and best practices

Influence and facilitate communication between business and IT from initial requirements to final implementation to seek agreements and commitment

Resolve and analyze issues in day-to-day delivery and implement practices for IT focusing on increasing effectiveness and efficiency

Provide support on issues and problems from less experienced/ new team members, provide direction and guidance as needed.

Stakeholders

Convince other subject matter experts to accept new concepts, practices, and approaches

May cooperate with and coordinate 3rd parties e.g. external service providers

Build strong, trusting cross-functional relationships with DHL managers

Understand customer and key stakeholders interests and concerns and advise direct reports, customers and key stakeholders

Provide technical guidance to line managers and employees

Management Responsibility

Individual contributor who may manage two or fewer employees

May direct the work of other lower level professionals or manage processes and programs

Coach, review and delegate work to lower level professionals

Now, here is what we need from you!

Education Level

Bachelor’s Degree

Experience Level

more than 6 years

We offer:

Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.

Possible further career development

Competitive salary

Why join DHL Global Forwarding?

We are part of DHL Group, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization is an ongoing key focus area.

We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

The largest global network with more than :30,000 passionate employees

The most efficient processes and fastest response times

The best solutions and best customer service

Our Vision: The Logistics Company for the World.

Our Mission: Excellence. Simply Delivered.

Our Purpose: Connecting People, improving lives.

Our Values: Respect & Results

Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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