IT Support

Technical support for Group Companies

Working with the Service Desk to resolve issues logged by end-users within the required service level parameters

Provide first level support for Business Application through phone and remote access support

Troubleshoot IT problems and determine the source of IT problems (hardware, software and end-user access etc)

Working with infrastructure and application teams to resolve issues in a timely manner and with minimal disruption of business

Following up to resolve issues at the root-cause level

Planning and Organizing - plans and schedules effectively and maintain effective controls and attention to details to ensure timely delivery of outcomes

Customer Focus - identifies and responds to user’s needs and ensures quality of service standards are met

Specialist Knowledge – applies, maintains and improves on in-depth specialist knowledge

High degree of understanding of IT operational environment with concise knowledge of critical systems and the importance of 100% availability

Documenting issues, the events leading up to them and steps taken for their resolution

Ensure Application related issues are resolved

Accurately log all problems into the Service Desk system in a timely manner

When requires, assist with the coordination of hardware and software product deployments and testing of new releases of software and infrastructure

Maintenance of stock of consumables, printers/accessories

Liaise with service providers to maintain optimal usage of various service and monitor SLA

Train the users periodically for use of Apps hardware accessories/equipment

SKILL SET

Strong leadership & communication skills

Should be able to able to maintain good inter-personal relationship with co-employees and others

Must be dependable, attentive to details, a creative thinker and a good team player

Able to multi-task, prioritize and manage time effectively

Should be able to think out of the box, innovative and possess problem solving ability

go to method of application »

Minimum qualifications

BA/BSc/HND

How to apply

Interested and qualified candidates should forward their CV to: careers@arteegroup.com using the position as subject of email.

Similar open roles

• System Architect/EngineerAnonymous Employer · Lagos
• Cloud AdministratorAnonymous Employer · Lagos
• Network & Cybersecurity PersonnelAnonymous Employer · Lagos
• IT / AV TechnicianDiscovering Talents Academy · Lagos
• Computer Technician - Motherboard Repair TechnicianEngineering Automation Technology Limited (EATECH) · Akwa Ibom
• HRIS Support EngineerAmaiden Energy Nigeria · Rivers