At a glance
- Closing date
- The listing does not give one. Employers often close early when they have enough applicants, so apply soon.
- Where
- Nairobi, Kenya
- How to apply
- Directly to the employer by email. The address is in the listing below.
- Similar roles
- 24 other open Insurance roles on the Kenya board right now.
- This employer
- GA Insurance has 4 open roles on RezSync.
Job Purpose
To offer technical oversight of motor claims assessments by reviewing and validating assessment reports submitted by external assessors, conducting assessments where required, ensuring compliance with service level agreements (SLAs), identifying fraud and claims leakage, and driving cost-control initiatives to support fair, timely, and cost-effective claims settlement.
Key Responsibilities
Review and validate assessment reports submitted by external assessors for accuracy, completeness, and compliance with company standards.
Verify vehicle damage, repair recommendations, labour costs, spare parts pricing, and repair timelines before claim approval.
Provide timely quality assurance feedback and complete assessment report reviews within prescribed turnaround times.
Conduct physical and desktop vehicle assessments and determine the appropriate course of action, including repair, total loss, salvage, or further investigation.
Prepare and issue internal assessment reports within established service timelines.
Manage and monitor external assessors, ensuring SLA compliance, quality standards, and effective service delivery.
Control claims costs and prevent claims leakage by reviewing repair estimates, negotiating costs, and recommending value-for-money solutions.
Identify and escalate suspected fraudulent or exaggerated claims, providing technical support for investigations.
Provide technical guidance and stakeholder support to claims handlers, garages, investigators, and other claims partners.
Track, analyse, and report performance metrics, including assessor performance, turnaround times, claims costs, fraud trends, and cost-saving achievements.
Qualifications and Experience
Education: Bachelor’s degree Automotive engineering, bachelor’s degree in business, Commerce, or a related field.
Professional Certification: Advanced Diploma in Insurance (AIIK) or ACII (UK) is required.
Experience: Minimum of 3 years in motor claims- general insurance.
Skills and Competencies
Strong product and market knowledge, best motor claims processing practices alongside a solid understanding of regulatory compliance standards.
Advanced risk assessment, analytical, communication skills
High attention to detail, sound decision-making capabilities, and excellent relationship management and negotiation skills.
Minimum qualifications
BA/BSc/HND , Professional Certificate
How to apply
If you meet the above requirements and wish to be part of our vibrant team in Motor Claims Department, please send your application letter and updated CV to the email address careers@gakenya.com by 09th November 2026. Indicate the position you are applying for on the email subject line. Only shortlisted candidates will be contacted.
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