At a glance
- Closing date
- 16 November 2026 (10 days left)
- Where
- Nairobi, Kenya
- How to apply
- On jobwebkenya.com, where the employer takes applications.
- This employer
- CIC Insurance has 10 open roles on RezSync.
About the Role
Reporting to the DevOps Manager, the Observability & Automation Engineer will be responsible for designing, implementing, and maintaining enterprise monitoring, observability, and automation solutions that ensure the availability, performance, security, and reliability of Core Systems and Channels within the Technology Reliability Department. The role focuses on proactive incident detection, system visibility, operational efficiency, and automation of repetitive operational tasks.
Key Responsibilities:
Observability & Monitoring
Design and manage enterprise observability and monitoring platforms.
Implement infrastructure, application, database, network, log, and digital experience monitoring.
Develop dashboards, alerts, SLIs, and SLOs for critical services.
Establish end-to-end transaction monitoring across all channels.
Improve alert accuracy and reduce false positives and alert fatigue.
Automation & Reliability Engineering
Identify and automate repetitive operational processes.
Develop and maintain automation scripts, workflows, and self-healing solutions.
Automate health checks, incident response, server provisioning, configuration management, compliance reporting, and maintenance tasks.
Create runbooks and automated operational procedures.
Experience in handling Incident Management & Operational Excellence
Platform Engineering:
Manage and optimize observability tools including Dynatrace, Datadog, Splunk, ELK, Prometheus, and Grafana. Integrate monitoring platforms with ITSM tools.
Security & Compliance
Collaborate with Information Security teams on threat detection and support security monitoring.
Collaboration & Stakeholder Management
Partner with application, infrastructure, architecture, and support teams.
Drive observability maturity and reliability best practices across the organization
Who We’re Looking For
Essential Knowledge/Skills and Experience Required:
Bachelor’s Degree in Information Technology, Computer Science, Engineering, or related field.
Certifications in SRE/DevOps will be added advantage.
3-4 years of experience Site Reliability Engineering, DevOps & Monitoring and Observability.
Experience with enterprise observability and monitoring platforms.
Strong skills in Scripting Python/Bash/Ansible etc.
Experience in Kubernetes/Linux and VMware.
Deep understanding of API monitoring, Network Monitoring.
Automation and Operational Excellence
A proactive approach to spotting problems, areas for improvement, and performance bottlenecks
Key Skills & Competencies
Automation Design
Observability and Monitoring
Reliability Engineering
Decision Making
Communication and Executive Reporting
Continuous Improvement Mindset
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