Operations & Customer Service Supervisor

Our client, a growing Nigerian fresh beverage brand, is seeking a hands-on, highly organised Operations & Customer Service Supervisor to oversee production, quality control, inventory accuracy, customer orders and fulfilment. The role also supports events and targeted business development activities.

Job Summary

A dependable, practical and highly organised supervisor who brings order to a fast-moving business. The ideal candidate will ensure that every batch is produced according to approved recipes and quality standards, while maintaining accurate stock, packaging, orders and delivery records. They should be able to supervise the juicing process, check measurements, inspect product quality, coordinate customer orders and ensure customers receive consistent and timely service. They must work independently, uphold clear standards, support the team during production and represent the brand professionally. The role also requires supporting events and targeted sales activities, including following up with prospects identified by management.

Key Responsibilities

Plan and supervise daily juicing and packing activities, working alongside production staff and providing practical support during production.

Ensure strict adherence to approved recipes, ingredient measurements, blending ratios, production quantities and batch instructions; verify calculations before production begins.

Check every batch for taste, appearance, consistency and required quality samples before products are packed or released.

Oversee bottle preparation, correct stickers/labels, sealing, batch identification, packing and final order checks; correct errors immediately.

Monitor hygiene, sanitation, equipment condition, freezer performance, storage temperatures and proper handling of finished juices; escalate issues promptly.

Guide production staff, assign tasks, verify completed work and maintain simple production, quality-control and temperature logs.

Maintain accurate daily counts and records of raw ingredients, bottles, caps, labels, finished stock and wastage; reconcile physical stock against records.

Translate confirmed orders into production schedules, ingredient requirements, packaging quantities and delivery plans, ensuring adequate stock ahead of time.

Manage incoming customer enquiries, orders and follow-ups; prepare invoices, monitor payments and maintain an updated forward-order calendar.

Coordinate dispatches and delivery partners; confirm correct flavours, quantities, packaging, delivery instructions and proof of successful delivery.

Keep records in spreadsheets and/or Zoho, and provide concise weekly reports on production, stock, quality issues, orders, deliveries and outstanding actions.

Support and, where required, lead beverage setup, product display, sampling, stock control and customer service at pop-ups, markets and larger events, including occasional weekends.

Coordinate equipment, coolers, ice, staff and event logistics; maintain service standards and account for all stock taken to and returned from events.

Gather and document customer feedback; identify recurring concerns and ensure timely resolution or escalation.

Visit restaurants, cafés, retailers, offices and event partners identified by management; deliver samples, explain the product range and follow up on agreed next steps.

Maintain a simple tracker of assigned leads, sampling, meetings, follow-ups and conversions; identify additional opportunities where practical.

Requirements

First degree in Business Administration, Marketing, or a related field

3–5 years of relevant experience in food/beverage operations, production supervision, customer service, retail/FMCG operations or a similar hands-on role; prior team supervision strongly preferred.

Demonstrated ability to organise and supervise staff, enforce procedures, check quality and take ownership of accurate day-to-day records.

Strong numerical skills: must be comfortable with quantities, ratios, percentages, yields, stock reconciliation and basic costing calculations.

Excellent attention to detail, problem-solving and follow-through; able to identify errors before they affect customers.

Confidence using spreadsheets, WhatsApp, email and digital records; Zoho experience is an advantage.

Able to participate in production, visit customers and work at events or pop-ups across Lagos, including some weekends.

Experience in fresh juice, food production, food safety or quality assurance is an advantage.

Minimum qualifications

BA/BSc/HND

How to apply

Interested and qualified candidates should forward their CV to: peridotforte@gmail.com using the position as subject of email.

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