Operations Manager

Supervisor: Chief of Party

Project Description

FHI 360 UK-Nigeria is the wholly owned subsidiary of FHI 360 UK, who themselves are a wholly owned subsidiary of FHI 360, and combined form part of FHI 360’s family of companies.

FHI 360 UK-Nigeria was incorporated in 2026 to carry on the business of programme implementation, project management and the provision of advisory, technical and support services in relation to humanitarian, development, public health, educational and social impact initiatives, including the execution and management of projects funded by governmental, multilateral, bilateral or private institutions.

This is in addition to supporting the full range of FHI 360 services, particularly in global health security and economic resilience.

Northeast Nigeria is currently facing a growing humanitarian crisis with a vast number of Internally Displaced Persons in need of emergency assistance.

These IDPs are living among host communities, lacking access to livelihoods and resources, ultimately leading to unprecedented levels of malnutrition and food insecurity.

FHI 360 UK and FHI 360 UK-Nigeria are now expanding activities to support FHI 360 in Borno state to respond to the IDP crisis through integrated WASH, Health, Nutrition and Protection interventions

Reporting to the CoP, the highly versatile position of Operation Manager will be responsible for leading and supporting a variety of cross-cutting functions among departments.

The Operations Manager will ensure and improve upon the efficiency of the project’s implementation, internal operating procedures and human resource functions, among other tasks.

The position will require significant daily coordination among departments, field offices, and the FHI 360 Country Office and will be responsible for directly overseeing operations, procurement, logistics, finance, HR, IT staff.

Duties and Responsibilities

Provide leadership and guidance to all operations staff through supervision and by clearly identifying key roles and responsibilities, setting individual target objectives, giving constructive performance feedback, and ensuring the right tools, training, and resources are in place for success.

Develop and implement inter-departmental strategic and improvement plans to strengthen efficiency in activity planning, compliance with donor regulations, and adherence to the organization’s policies and procedures.

Assist in planning the use of human resources. In coordination with the HR and CoP, oversee placement of required staff as well as conduct new hire orientations.

Improve processes and policies in support of organizational goals; formulate and implement departmental, and organizational policies and procedures to maximize output.

Oversee ALL Project inventory control and fleet management in conjunction with the Finance Department and Admin Officer.

Manage security protocols and plans in coordination with the Security Team, the Country Office, and headquarters, ensuring that plans are routinely updated and shared with project staff and partners.

Oversee and monitor all project-related travel arrangements within Nigeria with support from administrative staff.

Maintain a high level of knowledge in all current organizational operations policies and guidelines, including enforcing corporate messages and initiatives. Assist implementing partner organizations by providing interpretations of Donor and FHI 360 guidelines as they relate to operations and procurement policies.

In collaboration with the project Compliance Officer, liaise with the FHI 360’s Office of Compliance and Internal Audit to provide necessary documentation and/or answers to questions arising from internal and external reviews or audits.

Ensure appropriate operational input and support is provided to program staff and other involved parties during the preparation of their activity budgets and costed work plans.

Work with procurement as well as technical staff to ensure the correct procedures are followed in the purchase of goods and services and that actions are conducted in a highly efficient manner by promoting proper planning well in advance of upcoming activities.

Interact regularly with CoP to provide updates on the organization’s implementation/operations status and resolve any problems or issues associated with operations.

Engage the COP and technical leaders in all aspects of operations planning and management to ensure the project’s strategic objectives are well understood to deliver anticipated results.

In collaboration with the Finance Manager and Team, review project spending vs. budget regularly to maintain expenditure controls aligning budgets to technical and operational activities.

Provide training and support to program staff and partners on policies, procedures, and requirements relating to operations and HR issues.

Other related duties as assigned or deemed necessary by the Chief of Party.

Qualifications and requirements

Bachelor’s degree or its international equivalent in Business Administration, International Relations, Human Resources, Social Science, Public Health, or related fields required; and 7 – 9 years relevant experience.

Or MS/MA degree in Business Administration, Social Science, Public Health, or related fields required, and 5 – 7 years relevant experience.

Minimum of 5 years in a supervisory role with experience in office management and reporting.

Experience and good working knowledge of UN, USDoS, FCDO, ECHO Donor Guidelines.

Knowledge, skills and abilities:

Comprehensive knowledge of concepts, practices, and policies with operations (including human resources) management.

Excellent and demonstrated leadership, organizational, and managerial skills.

Knowledge and application of Core Humanitarian Standards (CHS) and Sphere standards and Red Cross/NGO Code of Conduct.

Certification in project management preferred.

Demonstrated experience in multi-sector project management and implementation.

Demonstrated work planning and scheduling, staff development and capacity building experience.

Demonstrated experience in leading and managing complex projects that are strategic in nature and national/international in scope.

Must be able to read, write, and speak fluent English.

Experience operating in insecure environments.

Team player, articulate, professional, and able to communicate in a clear, positive manner with staff and partners.

Ability to intervene with both senior and support staff with diplomacy and firmness.

Proficiency in Microsoft Office applications such as MS Word, MS Excel, and MS PowerPoint.

Strong critical thinking and problem-solving skills.

Proven proactive skills in identifying efficiency opportunities for overall project planning and implementation.

Ability to travel a minimum of 25%.

go to method of application »

Minimum qualifications

BA/BSc/HND , MBA/MSc/MA

How to apply

Use the link(s) below to apply on company website.

Operations Manager

Senior Technical Officer -WASH

Assistant Technical Officer - Monitoring & Evaluation

Driver

https://www.myjobmag.com/apply-now/1387433

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