Operations Manager – Nairobi, Kenya

Our client, a well-established and reputable Forex Bureau, committed to providing seamless foreign exchange services to its client is seeking an experienced and dynamic

Operations Manager

.

The ideal candidate will be responsible for managing the overall operations of the Forex Bureau, ensuring compliance with regulatory requirements, optimizing processes, and enhancing customer service.

Responsibilities:

Oversee the day-to-day operations of the Forex Bureau, ensuring smooth transactions and adherence to company policies.

Ensure full compliance with regulatory requirements set by the Central Bank and other governing bodies.

Implement and monitor operational policies and procedures to enhance efficiency and mitigate risks.

Develop comprehensive Standard Operating Procedures (SOPs) and KPIs that establish consistency and accountability and ensure compliance across all activities

Monitor market trends and advise on currency fluctuations and risk management strategies.

Oversee customer service delivery, ensuring seamless and professional client experience.

Prepare and analyze operational reports, identifying areas for improvement and implementing corrective measures.

Coordinate internal audits and ensure proper documentation of all financial and operational transactions.

Qualifications:

Bachelor’s degree in Finance, Business Administration, Economics, or a related field.

At least 5 years of experience in a similar role within the financial services industry, preferably in a Forex Bureau.

Strong knowledge of foreign exchange operations, regulatory compliance, and risk management.

Proven leadership and team management experience.

Excellent analytical and problem-solving skills.

Proficiency in financial and operational reporting.

Please click on the tab below to apply:

Summit Recruitment and Search Africa is a leading Recruitment and Executive Search agency headquartered in Kenya providing outstanding talent to a wide range of companies and NGOs in various business sectors across Africa.

We endeavour to make contact with all of our applicants, but unfortunately, high volumes of applications make this unrealistic. If you do not hear from us within two weeks your application has not been successful on this occasion. This does not mean you will not be considered for future roles so please keep an eye on our job board and apply for positions that match your skills and experience.

Summit Recruitment and search Africa upholds a steadfast commitment to

sustainability,

inclusivity

, and

equality

as integral pillars of our operations. Dedicated to driving positive change through the adoption of sustainable practices that minimize our ecological footprint. We firmly believe in fostering an inclusive and diverse workforce that embraces individuals from all races, genders, and backgrounds, ensuring equal opportunities for every candidate. Summit recruitment actively advocate for equality by cultivating an environment of respect, fairness, and non-discrimination. By prioritizing sustainability, inclusivity, and equality, we aim to set a high industry standard and contribute to the betterment of society as a whole.

*** Summit Recruitment & Search, as a policy, does not charge any fee as a

pre-employment or post-employment requirement***

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