Location: Kenya (Nationwide scope)
About the Role
We are seeking an experienced Operations Manager to oversee warehousing, inventory management and inland deliveries across Kenya. The successful candidate will ensure that goods are received, stored anddispatched safely and efficiently, while maintaining high service standards, product quality and timely customer deliveries.
Key Responsibilities
Oversee receiving, storage, order preparation, dispatch and stock transfers in line with approved procedures.
Maintain accurate inventory records and conduct regular physical stock counts and reconciliations.
Monitor stock quality, shortages, damaged or expired products, customer returns and quarantined stock; coordinate investigations and corrective action.
Ensure compliance with Good Distribution Practice (GDP), applicable regulatory requirements, quality standards and internal procedures.
Maintain warehouse security, cleanliness, equipment and facility conditions, including temperature-control and cold-chain systems where applicable.
Review and improve warehouse procedures, investigate operational deviations and report issues to the relevant teams.
Manage the company’s delivery fleet and third-party courier partners, including service agreements, insurance cover and performance reviews.
Monitor delivery performance and work with the logistics team and service providers to achieve timely, reliable deliveries.
Track operating costs, prepare regular stock and management reports, and reconcile supplier and transport related statements.
Lead, coach and develop warehouse and logistics staff, including setting objectives and conducting performance reviews.
Coordinate with internal teams, suppliers and service providers to resolve operational challenges andmaintain service quality.
Key Requirements
Bachelor’s degree in Pharmacy, Operations, Business Management or a related field.
A postgraduate qualification in Logistics or Supply Chain Management will be an added advantage.
5–10 years’ experience in operations management, preferably in pharmaceuticals, FMCG or logistics.
Good understanding of supply chain and inventory management, with strong financial and cost-control awareness.
Experience in quality assurance and compliance with operational procedures and standards.
Demonstrated ability to manage warehouse operations, delivery teams, external logistics providers and staff performance.
Strong planning, problem-solving, reporting, communication and people-management skills.
Performance Expectations
Maintain high inventory accuracy and minimise stock damage, losses and avoidable shortages.
Ensure stock adjustments are properly authorised and documented.
Maintain appropriate insurance cover for goods transported by internal or third-party providers.
Drive a target of at least 95% on-time delivery performance.
Provide accurate, timely stock, quarantine, delivery and management reports.
Interested and qualified candidates are invited to apply. Please highlight your relevant experience in
warehousing, inventory control, quality compliance and inland delivery operations.
Requirements
Competitive base salary (from KES 85,000/month) + high commissions;
potential equity package;
fully remote work with flexible hours;
young, dynamic, international team; real growth opportunities in a fast-scaling startup.
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