At a glance
- Closing date
- The listing does not give one. Employers often close early when they have enough applicants, so apply soon.
- Where
- Akwa Ibom, Nigeria
- How to apply
- On myjobmag.com, where the employer takes applications.
- Similar roles
- 63 other open Product & Project Management roles on the Nigeria board right now.
- This employer
- LifeCare Connect Nigeria Limited has 10 open roles on RezSync.
Role overview
The Operations & Service Delivery Manager owns the Group’s day-to-day service delivery across every client engagement — staffing, capacity, handover, issue resolution and service-level performance — executing the Operations & Service Delivery SOP series the Group has already documented, and building the launch team’s field and delivery capability from Uyo.
Key responsibilities
Own the Operations & Service Delivery SOP series: service-team staffing and scheduling, capacity planning and cross-engagement resource allocation, and service-delivery handover and phase-transition control.
Own delivery-issue triage and escalation control, service-level performance tracking, and operations-continuity coverage for single points of failure.
Hold authority to reassign staff between engagements, resolve resourcing conflicts and activate continuity coverage within approved tiers.
Own Operations-specific nonconformity and corrective action handling, support internal audits of operations records, and provide Operations’ input to the Management Review.
Oversee day-to-day service delivery for client engagements across Ancestra Health, QualiSentinel and JAPAC Accreditation.
Coordinate the Uyo office’s field and service teams, including logistics support for JAPAC Accreditation site assessments.
Requirements & qualifications
Bachelor’s degree in Operations Management, Business Administration or a related field.
Minimum 5 years’ operations or service-delivery management experience, ideally in a multi-client, service- or project-based environment.
Strong organizational, scheduling and problem-solving skills.
Experience managing SLAs, resource planning and cross-functional coordination.
Familiarity operating within an ISO 9001 quality management environment is an advantage.
go to method of application »
Minimum qualifications
BA/BSc/HND
How to apply
Use the link(s) below to apply on company website.
HR Manager
Office Manager / Administrator
IT Operations Manager
Social Media Manager
Quality and Accreditations Manager
Finance / Accounts Manager
Sales and Marketing Manager
Operations & Service Delivery Manager
Front Desk / Client Support Officer
Driver / Logistics Support
https://www.myjobmag.com/apply-now/1380818
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