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Phone Collections Officer

PalmPay · Lagos

PalmPayLagosPosted 14 November 2026

At a glance

Closing date
The listing does not give one. Employers often close early when they have enough applicants, so apply soon.
Where
Lagos, Nigeria
How to apply
On myjobmag.com, where the employer takes applications.
This employer
PalmPay has 28 open roles on RezSync.

The Phone Collections Officer will be responsible for contacting customers with overdue loan obligations, negotiating repayment arrangements, and ensuring timely recovery of outstanding balances while maintaining a positive customer experience.

Key Responsibilities

Contact customers regarding overdue loan repayments

Negotiate repayment plans and follow up on payment commitments

Educate customers on available payment options

Maintain accurate records of customer interactions and payment status

Escalate difficult or unresolved cases as required

Respond professionally to customer inquiries and complaints

Requirements

Previous experience in collections, customer service, call center, or loan recovery is an advantage

Strong communication and negotiation skills

Good record-keeping and attention to detail

Basic computer proficiency

How to apply

Use the link(s) below to apply on company website.

Junior Credit Risk Analyst

Phone Collections Officer

https://www.myjobmag.com/apply-now/1388340

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