Public Area Supervisor

To supervise and coordinate the cleaning, maintenance, and presentation of all public areas of the hotel, ensuring the highest standards of cleanliness, safety, and guest satisfaction are consistently achieved.

Operational Responsibilities

Supervise daily cleaning activities in all public areas, including:

Lobby and reception areas

Public guest washrooms

Corridors and staircases

Restaurants and bars

Meeting rooms and banquet areas

Entrances and exterior walkways

Spa, Gym and Kids Club

Conduct regular inspections to ensure cleanliness standards are maintained.

Assign duties and monitor staff performance throughout the shift.

Coordinate deep-cleaning schedules for carpets, upholstery, walls, windows, and hard floors.

Ensure public areas are always guest-ready and presentable.

Follow up on all maintenance issues and report defects promptly.

Monitor and maintain cleanliness during conferences, meetings, and special events.

Staff Supervision

Prepare daily work schedules and assignments.

Train, coach, and motivate public area attendants.

Ensure all team members comply with housekeeping SOPs.

Monitor grooming standards and departmental appearance.

Conduct on-the-job training and performance follow-up.

Inventory & Equipment Control

Monitor usage of cleaning chemicals and supplies.

Ensure proper handling and storage of chemicals according to safety guidelines.

Maintain inventory of public area supplies and equipment.

Report damaged or missing equipment immediately.

Assist in controlling departmental expenses.

Health, Safety & Security

Ensure compliance with hotel safety and sanitation standards.

Maintain safe working practices at all times.

Ensure wet-floor signage and other safety measures are in place.

Report accidents, incidents, and hazards promptly.

Ensure proper key control and security procedures are followed.

Guest Service

Consistently provide professional, friendly, and engaging service.

Respond promptly to guest requests and concerns.

Handle guest complaints relating to cleanliness professionally and efficiently.

Work closely with Front Office, Engineering, Security, and Food & Beverage departments to enhance guest satisfaction.

Qualifications

Diploma or Degree in Business Administration, Hospitality Management, or related field

At least 2–3 years’ experience in housekeeping operations, preferably in a luxury hotel environment

Experience in a luxury hotel environment is an added advantage.

Excellent organizational and time-management skills

Strong written and verbal communication skills

High attention to detail and accuracy

Ability to multitask and work under pressure

Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)

Additional Information

Employee benefit card offering discounted rates in Accor worldwide.

Learning programs through our Academies.

Opportunity to develop your talent and grow within your property and across the world!

Ability to make a difference through our Corporate Social Responsibility activities.

Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.

Working with a hotel rich in history and known for exemplary services while growing your career.

Work and learn in a magical luxury property.

go to method of application »

Minimum qualifications

BA/BSc/HND , Diploma

How to apply

Use the link(s) below to apply on company website.

Public Area Supervisor

Assistant Financial Controller

https://www.myjobmag.co.ke/apply-now/1372501

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