We are looking for a professional, organized, and customer-focused Receptionist to join our team.
Key Responsibilities
Receive and attend to walk-in clients, visitors, and suppliers professionally.
Handle incoming calls and route them to the appropriate departments or officers.
Log and escalate customer service issues or complaints for follow-up by technical or recovery teams.
Dispatch and receive parcels, documents, and correspondence on behalf of the company.
Maintain the visitor register and control front office access.
Track job cards for field technicians and update records accordingly.
Oversee inventory handover for technicians in coordination with the Inventory Officer.
Prepare and send daily job movement summaries to relevant departments, including Operations and HR.
Support document filing, photocopying, scanning, and general office organization.
Ensure the front desk area is neat, stocked, and presentable at all times.
Submit daily reports to HR and Directors on calls received, complaints logged, inventory usage, and technician dispatch.
Support administrative coordination during interviews, client meetings, and internal briefings.
Minimum Qualifications & Experience
Diploma in Business Administration, Secretarial Studies, Front Office, or a related field.
Minimum 2 years’ experience in a front office or administrative role.
Good computer skills, including Excel, Word, email, and printer/scanner use.
Experience in a technology, transport, or operations-heavy environment will be an added advantage.
Key Competencies
Strong interpersonal and communication skills.
Excellent time management and multitasking ability.
Detail-oriented with strong recordkeeping skills.
Professionalism and customer-care orientation.
High level of integrity and accountability.
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