At a glance
- Closing date
- 7 November 2026 (6 days left)
- Where
- Lusaka, Zambia
- How to apply
- On jobwebzambia.com, where the employer takes applications.
- Similar roles
- 4 other open Banking & Financial Services roles on the Zambia board right now.
Job Description
Job Purpose:
We are seeking a dynamic and results-driven Regional Credit Manager to lead and optimize credit operations within the Namibia region. This role will oversee end-to-end credit processes, including credit originations, customer account management, and the sales of all CFS credit products. The successful candidate will implement operational strategies and lead the credit team to achieve sales targets while maintaining a healthy and compliant credit portfolio.
Key Responsibilities:
Optimize collections, book performance, and risk management.
Streamline customer onboarding and ensure a seamless customer experience.
Ensure consistent adherence to company policies, standards, procedures, and systems.
Develop and implement effective credit sales strategies.
Enable a culture of customer centricity, accountability, and collaboration.
Lead, motivate, and develop the regional credit team to deliver results.
Minimum Qualifications & Requirements:
BCom Degree in Accounting, Finance, or Credit Management (NQF Level 7).
Minimum 5 years in a Management role in the financial services/credit environment/contact center environment
Strong knowledge of the National Credit Act (NCA), Consumer Protection Act (CPA), FAIS, Hire Purchase Agreement Act, Data Protection Act and credit regulations.
Experience in risk management, financial services, and credit operations.
Proficiency in MS Office and credit systems (e.g., CollectSmart, Presence, Callbi).
Core Competencies & Skills:
Leadership and team development.
Strategic thinking, problem-solving, and decision-making.
Strong communication, negotiation, and stakeholder management skills.
Customer service excellence and relationship management.
Attention to detail, resilience, adaptability, and positive attitude.
Self-motivation, accountability, and results-oriented mindset.
Why Join Us?
Be part of a dynamic organization where your leadership in credit operations will directly impact business growth and customer satisfaction.
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