Restaurant Manager at Digital Divide Data (DDD Kenya)

Oversee daily restaurant operations and coordinate service, kitchen and support teams.

Maintain consistent standards of customer service, food quality, cleanliness and presentation.

Plan staff schedules, allocate duties and ensure adequate coverage across shifts.

Coach employees, monitor performance and address service or conduct concerns.

Handle customer feedback and resolve complaints promptly and professionally.

Monitor sales, operating costs, stock usage and wastage, and identify opportunities for improvement.

Oversee cash-handling procedures, transaction reconciliation and accurate operational records.

Coordinate stock checks and replenishment to maintain availability and minimise losses.

Ensure adherence to company procedures and applicable food safety, hygiene and workplace safety requirements.

Prepare branch performance reports and escalate operational issues to the relevant leadership team.

What you’ll need

Approximately five years of relevant experience in restaurant or hospitality operations.

Demonstrated experience leading teams and coordinating operations in a busy hospitality environment.

Proven ability to maintain service standards, resolve customer concerns and manage competing priorities.

Practical understanding of stock control, cash management, staff scheduling and operational reporting.

Relevant hospitality or management training is an added advantage.

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