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Retail and Customer Insights Analyst

Diageo · Nairobi

DiageoNairobiPosted 31 October 2026

At a glance

Closing date
The listing does not give one. Employers often close early when they have enough applicants, so apply soon.
Where
Nairobi, Kenya
How to apply
On myjobmag.co.ke, where the employer takes applications.
Similar roles
51 other open Data, Analytics & AI roles on the Kenya board right now.
This employer
Diageo has 9 open roles on RezSync.

Purpose of Role

Ensure the business is externally attentive to the operating environment, customer/retail and consumer/shopper needs and evolution.

Top Accountabilities:

Data Analysis & Reporting: Analyze sales and customer data from syndicated sources like Nielsen, Circana (formerly IRI), and Quantium, as well as retailer-specific loyalty and panel data. This involves monitoring market, category, and brand performance to identify trends and explain business results.

Supporting Category Strategy & Customer Plans: You will help develop category strategies and provide the data-driven insights needed for Joint Business Planning (JBP) with retail customers. This often involves creating compelling selling stories and presentations for customer meetings.

Stakeholder Collaboration: You will work cross-functionally to ensure the customer is at the center of decision-making. This involves communicating complex data in a simple, clear way to senior leaders in Merchandise, Marketing, and Sales to influence strategy

Develop strategy and plan execution: work in close partnership with the commercial teams to ensure Business Plans are based on the understanding of customer needs & motivations, revenue growth management and category growth drivers.

Channel Development : Understand the category dynamics and the shopping missions in the channel and recommend the corrective actions to capture growth opportunities and adapt our plan.

Manage performance : Lead the activity review process and have data-informed conversations with sales, marketing, finance and supply to improve performance, effectiveness, efficiency and drive sales forecast accuracy.

Allocation and deployment of shopper planning resource and investment. Measurement: share versus competition, category growth, NSV, Brand health, Distribution, Visibility, Promotion.

Shape the future: Work with research agencies and the commercial team to refresh and contribute to the KBL knowledge and insight vault:

Experience / skills required:

University graduate with a minimum 3 years experience.

Experience with all types of qualitative and quantitative research techniques ideally including shopper/retailer environment research.

Experience in similar roles within Consumer Packaged Goods ideal.

Experience managing research agencies is essential.

Some commercial experience/exposure is highly desirable.

Strong communication skills are a must.

Confidence to:

challenge existing thinking

be in customer-facing situations (as part of a multifunctional team)

Able to create alignment within cross-functional teams.

Thrives in a fast-paced, constantly changing environment: an agile and adaptable individual.

Minimum qualifications

BA/BSc/HND

How to apply

Interested and qualified? Go to Diageo on diageo.wd3.myworkdayjobs.com to apply

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