Retail & Customer Experience Executive

RETAIL & CUSTOMER EXPERIENCE EXECUTIVE

JOB DESCRIPTION

Location: Accra

Industry: Art & Craft

Reports to: General Executive

Benefits: Medical insurance

Our client is a creative retail brand and hub for art lovers, DIY enthusiasts, and craft communities in Ghana.

Your role as a Retail & Customer Experience Executive:

You will be responsible for driving retail sales and delivering an excellent customer experience through effective shop-floor selling, customer engagement, and professional representation of the brand. You will also support the company’s social media and digital customer engagement activities.

Key Responsibilities

Welcome, engage, and assist customers on the shop floor.

Understand customer needs and recommend suitable products.

Promote products, promotions, and new offerings to achieve sales targets.

Maintain strong product knowledge and confidently communicate product features and benefits.

Convert customer enquiries into sales and follow up on potential sales opportunities.

Build and maintain positive customer relationships and handle enquiries or complaints professionally.

Ensure the shop floor is attractive, organised, and properly merchandised.

Represent the company and brand professionally at all times.

Support social media activities and respond to customer enquiries through digital platforms where required.

Promote products through the company’s digital channels and identify opportunities to generate sales.

Requirements

Requirements

Diploma or Bachelor’s degree in Sales, Marketing, Business Administration, Customer Service, or a related field.

Minimum of 3 years’ retail sales experience, with proven shop-floor sales experience being essential.

Strong experience in direct customer engagement and face-to-face selling.

Proven ability to achieve sales targets and convert enquiries into sales.

Experience using social media for business, customer engagement, or sales.

Experience with art, craft, DIY, or creative products will be an advantage.

Competencies

Confident Communicator, Customer-Focused, Social Media Savvy, Great Interpersonal Skills

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