Retails Operations Manager

KEY RESPONSIBILITIES

Oversee the day-to-day operations of the fresh department, including bakery, HMR Meal, Fruits,Vegetables, butchery, and bakery sections for the assigned stores.

Ensure the availability of high-quality fresh products and maintain optimal inventory levels to meet customer demand for the stores.

Implement merchandising strategies to maximize product visibility, appeal, and sales.

Monitor product freshness, quality, and shelf life, and take proactive measures to minimize waste and loss.

Foster a positive work environment that promotes teamwork, accountability, and continuous improvement.

Provide coaching and support to staff members to enhance their product knowledge, customer service skills, and operational efficiency.

Monitor and control expenses, including labor costs, shrinkage, and overheads, to ensure profitability targets are met.

Action Plan (INPUTS)

Ensure all Operational Checklists are adhered.

SOPs & Store Standards are adhered to.

KEY PERFORMANCE INDICATORS

Financial Targets

Sales Targets: Achieve and exceed 100% target, ensuring the store meets revenue objectives.

Loss Prevention: Implement strategies to minimize shrinkage and prevent loss through theft or operational errors. Target of 3% loss note.

Sale Return: Maintain a sale return of 0%

Shrinkage: Overseeing the freshness and availability while also managing inventory shrinkage target of 0.50%, minimizing loss due to factors like theft, damage, or errors

Discount: Maintaining a target for discounts stands at 0.11%. This target reflects the strategic balance between offering competitive pricing to customers while maintaining profitability and cost-efficiency.

Stock cover: Achieving a target of 14.78% indicates effective inventory management, ensuring optimal freshness and minimizing wastage while meeting customer demand.

Stock Aging >90 days: Managing stock ageing for fresh/HMR exceeding 90 days with a target set at 10%.

Margin: maintaining a target margin of 33.67% for the fresh department.

Optimized Product Assortment: Continuously analyze sales data, market trends, and customer preferences to fine-tune the assortment of fresh food products. Regularly review and adjust the product mix to ensure it aligns with customer demand and seasonal variations.

Enhanced Customer Experience: Implement strategies to elevate the customer experience within the fresh food department, focusing on factors such as product presentation, cleanliness, and personalized service.

Operational Targets (to be assessed by the ROMs)

Inventory Management: Maintain optimal inventory levels, minimize stock-outs, and manage stock turnover effectively.

Customer Service: Ensure high levels of customer satisfaction by fostering a positive shopping experience and addressing customer concerns promptly.

Visual Merchandising: Oversee the presentation of products in-store, ensuring an appealing and organized layout that promotes sales.

Staff Productivity: Manage and motivate store staff to achieve operational excellence, including efficient task allocation and effective training programs.

Compliance: Ensure the store complies with company policies, local regulations, and health and safety standards.

Reporting: Provide regular reports to higher management on key performance indicators, sales trends, and operational metrics.

Minimum qualifications

BA/BSc/HND

How to apply

Interested and qualified candidates should forward their CV to: careers@arteegroup.com using the position as subject of email.