Nexus Staffing Solutions Limited is recruiting on behalf of its client, a fast-growing retail and e-commerce company, for an energetic, customer-focused, and results-driven Sales Executive – Retail & Online Sales.
The successful candidate will be responsible for driving sales across physical and digital channels, engaging customers, converting enquiries into purchases, and ensuring a seamless customer experience from initial enquiry to order fulfilment.
This opportunity is ideal for a sales professional who enjoys customer interaction, understands the importance of timely follow-ups, and thrives in a target-driven retail environment.
Key Responsibilities
Welcome and assist walk-in customers, demonstrate products, and close sales.
Respond promptly to enquiries received through WhatsApp Business, telephone calls, social media, and other online channels.
Follow up on sales leads consistently to maximise conversion rates.
Maintain excellent knowledge of the company\'s products, features, pricing, and promotions.
Process customer orders accurately and coordinate timely fulfilment.
Handle customer complaints, after-sales enquiries, and warranty requests professionally.
Build and maintain strong customer relationships to encourage repeat business.
Maintain accurate customer and sales records using POS, CRM, or other sales management systems.
Work towards individual sales targets and contribute to overall business performance.
Identify opportunities to upsell and cross-sell products where appropriate.
Maintain a professional appearance and an organised sales environment.
Minimum Requirements
Proven experience in retail sales, showroom sales, or a customer-facing sales role.
Strong spoken and written English and Kiswahili.
Practical experience handling customer enquiries through WhatsApp Business, telephone, and online platforms.
Familiarity with POS systems, CRM software, or similar sales management tools.
Excellent communication, negotiation, persuasion, and interpersonal skills.
Strong customer service skills and a demonstrated ability to convert enquiries into sales.
High levels of integrity, reliability, self-motivation, and attention to detail.
Ability to work independently while contributing effectively to a team.
A diploma or degree in Sales, Marketing, Business Administration, or a related field will be an added advantage.
Female candidates are particularly encouraged to apply.
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Minimum qualifications
Diploma
How to apply
Use the link(s) below to apply on company website.
Office Administrator - Insurance
Sales Executive – Retail & Online Sales
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https://www.myjobmag.co.ke/apply-now/1362324
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