At a glance
- Closing date
- 28 December 2026 (56 days left)
- Where
- Lagos, Nigeria
- How to apply
- On jobberman.com, where the employer takes applications.
- Similar roles
- 43 other open Information Technology & Software roles on the Nigeria board right now.
Responsibilities:
Technical Support and Incident Resolution:
Provide second-level technical support for enterprise security solutions and customer environments.
Investigate, troubleshoot, and resolve complex security incidents and technical issues escalated from first-level support.
Perform system diagnostics, security log analysis, network traffic analysis, and root-cause analysis.
Resolve technical issues within agreed Service Level Agreements (SLAs) and escalate unresolved cases appropriately.
Provide technical guidance and support to first-level engineers.
Security Solution Administration:
Install, configure, upgrade, and maintain enterprise cybersecurity platforms.
Conduct routine system health checks and preventive maintenance
Monitor security platform availability, performance, capacity, and operational health.
Validate security policies, rules, integrations, and system configurations.
Support backup, restoration, disaster recovery, and high-availability activities where required.
Deployment and Project Support:
Support the implementation, deployment, and integration of enterprise security solutions.
Participate in Proof of Concept (PoC) and Proof of Value (PoV) activities,solution testing, and customer demonstrations.
Assist with acceptance testing, post-deployment validation, system upgrades,and platform optimisation.
Collaborate with project teams and solution architects to ensure successful implementation of security technologies.
OEM and Vendor Management:
Engage Original Equipment Manufacturers (OEMs) and vendor technical support teams to resolve complex product-related issues.
Provide diagnostic logs, configuration details, and relevant troubleshooting evidence during escalations.
Track escalated cases through to resolution and implement approved fixes or workarounds.
Document vendor recommendations and ensure timely resolution of technical issues in line with agreed SLAs.
Documentation and Reporting:
Maintain accurate technical documentation, troubleshooting guides, runbooks,and knowledge-base articles.
Prepare incident reports, root-cause analysis reports, and technical service updates.
Maintain records of incidents, system changes, configurations, and maintenance activities.
Contribute to knowledge sharing and continuous improvement within the Enterprise Security team.
Customer Engagement and Service Delivery:
Provide clear and timely technical updates to customers regarding reported issues and their resolution.
Participate in customer meetings, technical workshops, service reviews, and knowledge-transfer sessions.
Ensure customer issues are handled professionally and resolved within agreed timelines.
Collaborate with L1 engineers, L3 engineers, solution architects, project teams, and service delivery teams to maintain effective service delivery.
Security Monitoring and Platform Maintenance:
Monitor the performance and effectiveness of deployed security solutions.
Support security technologies, including SIEM, EDR/XDR, DLP, IAM/PAM, WAF,DAM, NDR, and vulnerability management solutions.
Identify system faults, configuration issues, and performance gaps that may affect security operations.
Participate in planned maintenance, after-hours support, and on-call activities when required.
Requirements:
HND in Computer Science, Information Technology,
Cybersecurity, Computer Engineering, or a related discipline.
3–5 years of relevant experience in cybersecurity engineering, security operations, or enterprise security technical support.
Demonstrable experience supporting and troubleshooting enterprise security solutions.
Good understanding of TCP/IP, DNS, routing, switching, VPNs, firewalls, and network traffic analysis.
Working knowledge of Windows and Linux operating systems.
Experience analysing security logs, investigating incidents, and resolving technical issues.
Strong analytical, troubleshooting, communication, and customer service skills.
Ability to work independently, manage competing priorities, and collaborate effectively within a technical team.
Preferred Technical Skills:
Experience with one or more of the following will be an advantage:
Security Information and Event Management (SIEM)
Endpoint Detection and Response (EDR/XDR)
Data Loss Prevention (DLP)
Identity and Access Management (IAM) / Privileged Access Management (PAM)
Web Application Firewall (WAF) and Database Activity Monitoring (DAM)
Network Detection and Response (NDR)
Vulnerability and cloud security management
Security orchestration and automation
Preferred Certifications:
Relevant certifications will be an added advantage, including:
CompTIA Security+ or CySA+
Certified SOC Analyst (CSA) or Certified Ethical Hacker (CEH)
Microsoft Security certifications
Fortinet NSE/FCP Security certifications
Palo Alto Networks certifications
Cisco CyberOps Associate
Vendor-specific certifications in enterprise security technologies
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