At a glance
- Closing date
- The listing does not give one. Employers often close early when they have enough applicants, so apply soon.
- Where
- Nairobi, Kenya
- How to apply
- On myjobmag.co.ke, where the employer takes applications.
- Similar roles
- 116 other open Information Technology & Software roles on the Kenya board right now.
- This employer
- NCBA Group has 2 open roles on RezSync.
Job Purpose Statement
Provide first-level support for service requests and incidents in line with the IT service support model, ensuring timely resolution or appropriate workarounds within agreed SLAs. The role also oversees daily Close of Business (COB) activities across core platforms, applies incident and problem management practices, and drives continuous improvement in system support and service delivery for internal and external customers
Job Specifications
Aminimum of a Bachelor's degree in Computer Science, Information Technology, or a related field;
Aminimum of 4 years' experience, including at least 3 years in systems/application support within a highly digitized environment.
Qualifications in ITIL, COBIT, PMP, PRINCE2, or similar certifications preferred.
Experience with cloud platforms, databases (Oracle, MySQL, PostgreSQL), monitoring tools, DevOps tools, and core banking systems.
Proven experience managing third-party vendors and support partners.
go to method of application »
Minimum qualifications
BA/BSc/HND , Professional Certificate
How to apply
Use the link(s) below to apply on company website.
Specialist, IT Platform Support Operations
Officer, IT Platform Support Operations
https://www.myjobmag.co.ke/apply-now/1373457
Similar open roles
- Assistant Director - Digital Transformation & Information SystemsFinancial Reporting Centre (FRC) · Nairobi
- Technical Support SpecialistSolvo Global · Nairobi
- Information Communication Technology Officer IIFinancial Reporting Centre (FRC) · Nairobi
- Officer, IT Platform Support OperationsNCBA Group · Nairobi
- Senior Backend Engineer - MobilityM-KOPA Solar · Nairobi
- Senior Backend Engineer - Asset SalesM-KOPA Solar · Nairobi
Get applications like this ready in minutes.
Set up your search once. RezSync matches you to open roles like this one and prepares a tailored CV and cover letter for each. Roles that take applications on myjobmag.co.ke need one link from you; where employers take email applications, RezSync sends them for you.
More applications for less effort. Employers decide who they interview; RezSync does not guarantee a job.
Prefer to apply yourself? Apply on myjobmag.co.ke