At a glance
- Closing date
- The listing does not give one. Employers often close early when they have enough applicants, so apply soon.
- Where
- Kenya
- How to apply
- On jobwebkenya.com, where the employer takes applications.
- Similar roles
- 207 other open Information Technology & Software roles on the Kenya board right now.
Role Description
Are you a technical problem-solver who thrives on resolving complex system challenges? Join OnfonMobile Group as an L3 Support Engineer and help maintain reliable systems through advanced technical support, incident resolution and permanent solutions.
Key Responsibilities
Resolve escalated technical incidents across applications, integrations and infrastructure.
Conduct root cause analysis and coordinate permanent fixes.
Perform production diagnostics using logs, databases and monitoring tools.
Develop and maintain technical runbooks.
Provide technical training and participate in the 24/7 P1 on-call rotation.
Qualifications
Bachelor’s degree in Computer Science, IT or a related field.
At least 5 years’ experience in technical support or engineering.
Strong knowledge of Linux, SQL, APIs and networking.
Understanding of cloud technologies.
Experience with telecommunications or fintech systems.
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