Teller

Teller at UBA

Job title: Teller

Reporting relationships

Functionally reports into: Customer Service Manager

Administratively reports to: Customer Service Manager

Supervises: Nil

Job objective(s)

To manage cash and cheque transactions and to maintain good service delivery at teller points

Duties and responsibilities

Ensure prompt and efficient payment and posting of all cash and cheque transactions

Ensure proper balancing on a daily basis

Oversees responsibility for service delivery at teller points

Any other duties as assigned by the supervisor

Key performance indicators

Turnaround time

Customer delivery service index

Amount of revenue accrued through processing of customer transactions

Number of error transactions

Number of shortages and overages

Minimum education qualifications

Degree with a minimum of Second Class (Lower Division) or its equivalent from a recognized and accredited university.

Applicants must also possess a minimum of five (5) O’Level credits obtained in not more than two sittings, including Credit passes in Mathematics and English Language

Key competency list

Knowledge

Banking operations, policies and procedures

Basic Accounting

Skills/competencies

Professional disposition, Possess IT appreciation & application skills, Information Sourcing & Processing Skills, Ability to pay attention to detail & Customer Service orientation

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