ABOUT THE COMPANY
We are a team of dedicated professionals from Finance, Accounting, Human Resources, Career Counsellors, Mental Health Consulting and ERP sectors. Headquartered in Kenya, East Africa, with affiliates based in Africa, India, Middle East, North America, we offer an entire spectrum of consultancy services in Human Resources, Placements & Trainings, Career Counselling for Professionals & Students, Corporate & Individual Trainings, Authors & Writers Trainings, Accounting, Financial & Secretarial Services, Corporate Financial Services and ERP Implementation & Training.
Job Purpose
To lead and manage all Human Resource functions for safari lodge/camp operations in Masai Mara, ensuring legal compliance, effective workforce planning, high staff engagement, and service excellence, while supporting both local and expatriate employees in a remote hospitality environment.
Key Responsibilities
1. HR Operations & Administration
Oversee end-to-end HR operations including recruitment, onboarding, contracts, payroll coordination, leave management, and employee records.
Ensure accurate maintenance of personnel files in compliance with Kenya Employment Act, 2007 and Data Protection Act, 2019.
Manage staff rosters, headcount planning, and seasonal workforce requirements.
Coordinate accommodation, staff welfare facilities, and camp-based HR logistics.
2. Recruitment & Workforce Planning
Manage recruitment for hospitality roles including lodge managers, chefs, F&B staff, guides, housekeeping, maintenance, and support staff.
Liaise with local community leaders and conservancies for community hiring and local employment quotas.
Manage expatriate recruitment, work permit coordination, and compliance with Kenya Immigration regulations.
Control recruitment costs and reduce turnover through effective manpower planning.
3. Employee Relations & Labour Compliance
Act as the primary point of contact for employee relations, grievance handling, and disciplinary processes.
Ensure fair application of company policies, CBAs (if applicable), and labour laws.
Handle disciplinary hearings, terminations, and dispute resolution professionally.
Represent the company during labour inspections or audits.
4. Performance Management & Productivity
Implement performance appraisal systems aligned to hospitality service standards.
Support departmental heads in setting KPIs and productivity benchmarks.
Identify underperformance issues and recommend corrective actions or training.
5. Training & Development
Coordinate training programs on:
Hospitality service excellence
Guest experience standards
Health, safety, and hygiene
HR compliance and leadership development
Identify training needs and support staff career progression.
Ensure induction programs for new joiners and seasonal staff.
6. Compensation, Benefits & Payroll Coordination
Support payroll processing by ensuring accurate attendance, overtime, and leave data.
Manage benefits including medical cover, meals, accommodation, uniforms, and statutory deductions (NSSF, NHIF, PAYE).
Benchmark wages against hospitality industry standards in Kenya.
7. Health, Safety & Staff Welfare
Ensure compliance with OSHA, 2007 and hospitality safety standards.
Promote staff wellbeing, mental health, and work-life balance in remote locations.
Coordinate staff medical emergencies and welfare initiatives.
Support camp risk management and emergency preparedness.
8. Policy Development & HR Reporting
Develop, review, and enforce HR policies, SOPs, and employee handbook.
Prepare monthly HR reports covering:
Headcount and turnover
Absenteeism and discipline
Training and performance
Labour cost analysis
Provide HR insights to management and board as required.
Key Performance Indicators (KPIs)
Staff turnover rate
Time to fill vacancies
Labour cost vs revenue ratio
Compliance audit results
Employee engagement and satisfaction scores
Training completion rate
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