Bancassurance Manager

Job Description

Lead the execution of the bancassurance strategy and performance of the bancassurance portfolio across Life, General, Medical, Pensions and other product lines. Grow sustainable, customer-focused distribution through bank and partner channels, while ensuring strong collections, service quality, complaint resolution and team performance.

KEY TASKS AND RESPONSIBILITIES

Lead growth across corporate life, retail Life, group Life, General, Medical, Pensions and other product lines, balancing new business, retention, persistency, customer value and sustainable revenue

Oversee portfolio performance and, within the organization’s delegated authority, revenue, costs, budgets and forecasts. Identify performance gaps early and direct corrective action

Assess market, channel and customer opportunities; recommend product, pricing, service or distribution changes to improve competitiveness and portfolio outcomes

Monitor Banks performance and addressing the reasons for failure to avoid unnecessary surprises in performance as well as implementation of strategies to take advantage of the opportunities unfolding

Conducts joint-field work with Branch Relationship Managers and regional managers to support their endeavors in bringing in business

Set sales targets and performance goals for the sales teams

Monitor sales activities, track performance metrics, and provide regular reports to senior management

Implement effective sales strategies to maximize revenue generation and market penetration

Foster a customer-centric culture within the bancassurance team, emphasizing service quality and customer satisfaction

Address customer inquiries, complaints, and feedback in a timely and professional manner

Set oversight and accountability for collections across the portfolio, working with partners to improve payment completion and address arrears, failed payments and process bottlenecks.

Foster Team capability and collaboration, performance and delivery of strategic initiatives

SKILLS AND COMPETENCIES

Excellent verbal and written communication skills

Customer-centric mindset with problem-solving ability

Strong interpersonal skills and emotional intelligence

Discretion and confidentiality in handling personal and policy data

Attention to detail and accuracy in service delivery

Proven experience in bancassurance sales management or related roles within the financial services industry

In-depth knowledge of insurance products, regulations, and market trends

Strong leadership abilities with a demonstrated ability to motivate and inspire teams

Excellent communication, analytical, negotiation, and interpersonal skills

Ability to multitask, prioritize tasks, and meet deadlines in a fast-paced environment

KNOWLEDGE & EXPERIENCE

Over 6 (six) years of experience in the insurance industry, with a focus on Bancassurance distribution channels and successful sales leads closure

Knowledge of life insurance products and operations is an added advantage

QUALIFICATIONS

Bachelor’s degree in commerce, Business Administration, or a related discipline

Must have ALMI qualification with demonstrated progress towards FLMI, AIIK, ACII

FLMI qualification will be an added advantage

Minimum qualifications

BA/BSc/HND , Professional Certificate

How to apply

Interested and qualified? Go to Old Mutual Kenya on oldmutual.wd3.myworkdayjobs.com to apply

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