At a glance
- Closing date
- 19 November 2026 (9 days left)
- Where
- Nairobi, Kenya
- How to apply
- On jobwebkenya.com, where the employer takes applications.
- Similar roles
- 41 other open Insurance roles on the Kenya board right now.
- This employer
- Jubilee Insurance has 6 open roles on RezSync.
Job Ref. No: JLIL 438
Role Purpose
The role holder will be responsible for providing operational and administrative support to the Agency sales force, intermediaries, and customers, ensuring efficient end-to-end business processing and service delivery. The role supports new business acquisition, policy administration, underwriting coordination, customer onboarding, KYC management, policy servicing, and persistency initiatives. The position serves as a key liaison between agents, intermediaries, customers, and internal support functions, ensuring timely resolution of queries, accurate maintenance of customer records, compliance with regulatory requirements, and proactive follow-up of outstanding business. The role contributes to advisor productivity, intermediary satisfaction, customer experience, policy retention, business growth, and overall sales performance within the agency distribution channel.
Academic Background & Relevant Qualifications
Bachelor’s degree in Insurance, Finance, Business or any other related course.
Diploma in Insurance will be an added advantage.
Minimum of 1–2 years’ experience in customer service, insurance operations, policy administration, or a related role.
Experience handling customer inquiries, complaints and policy servicing transactions.
Exposure to underwriting support, pension administration, KYC management, or policy retention processes will be an added advantage.
Experience working with insurance systems, customer databases, and operational reporting tools will be beneficial.
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