At a glance
- Closing date
- The listing does not give one. Employers often close early when they have enough applicants, so apply soon.
- Where
- Nairobi, Kenya
- How to apply
- On myjobmag.co.ke, where the employer takes applications.
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Job Objective
The Business Process Management & Improvement Manager is responsible for analysing, designing, documenting, optimising and governing WIOCC Group’s end-to-end business processes to improve operational efficiency, client experience, scalability and overall business performance.
The role works across all business functions to identify process inefficiencies, remove organisational bottlenecks, improve cross-functional collaboration, standardise operating procedures and drive continuous improvement initiatives. It is accountable for process architecture, process redesign, performance measurement and continuous improvement programmes across the business. The role drives operational excellence through process-led transformation and the adoption of best-practice operating models.
Reporting Line: Head of Product (South Africa)
Key Duties & Responsibilities:
Business Process Management
Develop and maintain WIOCC Group's enterprise business process framework
Create, map and document end-to-end business processes across all key functions, and keep them up to date
Establish standard practices for process documentation, ownership and governance
Maintain the enterprise process repository and business process landscape
Identify process dependencies, handovers and operational risks
Process Improvement & Operational Excellence
Lead process improvement initiatives across the organisation
Facilitate workshops to identify bottlenecks, inefficiencies and opportunities for optimisation
Conduct process reviews and recommend improvements that increase efficiency, quality, customer satisfaction and profitability
Apply Lean, Six Sigma and other continuous improvement methodologies where appropriate
Drive operational simplification and standardisation initiatives
Lead root-cause analyses of recurring operational issues
Cross-Functional Business Transformation
Partner with functional leaders to redesign key operational processes
Support transformation initiatives involving multiple business units
Improve critical business processes, including:
Lead-to-Order
Order-to-Service
Lead-to-Handover
Opportunity-to-Cash
Procure-to-Pay
Incident-to-Resolution
Product Development Lifecycle
Project Delivery Lifecycle
Promote the adoption of best-practice operating models across the Group
Process Performance Management
Define process KPIs, SLAs and operational performance measures
Develop reports and dashboards to monitor process effectiveness
Analyse process performance and identify trends and opportunities for improvement
Produce executive reports that demonstrate process efficiency gains and realised benefits
Monitor and measure the success of process improvement initiatives
Automation & Digital Enablement
Identify opportunities for workflow automation and digitisation
Work with IT and business systems teams to enhance process automation
Support the implementation of workflow, CRM, ERP and service management platforms
Document business requirements for automation initiatives
Promote the effective use of technology to improve organisational performance
Change Management & Capability Building
Support change management activities arising from process improvements
Create training materials and guidance documents
Facilitate stakeholder engagement and adoption programmes
Coach process owners and departmental leaders in process management principles
Promote a culture of continuous improvement throughout WIOCC Group
Minimum Qualifications:
Bachelor’s degree in business administration, engineering, or a related discipline
Professional qualifications in Lean, Six Sigma, BPM certifications (desirable)
Experience & Skills
A minimum of five to eight years’ experience in business process management, continuous improvement, operational excellence or business transformation
Experience of implementing process improvement programmes across multiple functions
Experience in the telecommunications, technology, digital infrastructure, data centre, ICT or a related industry is preferred
A proven track record of delivering measurable operational improvements
Experience of documenting and redesigning end-to-end business processes
Experience of working with CRM, ERP, workflow automation and reporting systems
The ability to manage multiple initiatives simultaneously
A willingness to travel when required
Minimum qualifications
BA/BSc/HND , Professional Certificate
How to apply
Use the link(s) below to apply on company website.
Bid Manager & Tender Specialist
Business Process Management & Improvement Manager
https://www.myjobmag.co.ke/apply-now/1374862
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