At a glance
- Closing date
- The listing does not give one. Employers often close early when they have enough applicants, so apply soon.
- Where
- Nairobi, Kenya
- How to apply
- On myjobmag.co.ke, where the employer takes applications.
- This employer
- Influx has 3 open roles on RezSync.
We are growing rapidly and are currently sourcing qualified agents to join our talent pipeline in preparation for upcoming client requirements.
E-commerce & Fashion
Experience with online retail platforms or fashion brands, including tools like Shopify and Gorgias. Strong written communication skills and the ability to deliver top-tier customer support are key.
Installation Services (Voice Support)
Comfortable handling high call volumes, with strong voice support experience. You thrive in a fast-paced, detail-oriented environment.
Tech & App Support
Skilled in troubleshooting software, mobile apps, or hardware. Able to guide customers through technical challenges with clarity, patience, and empathy.
Fintech
Experience supporting digital financial platforms that offer secure, fast, and seamless cross-border payment solutions. Confident in assisting customers with transactions and navigating digital financial services.
Telecommunications / Mobile Network
Experience in a mobile network or any telecommunications company.
Essential Duties:
Handle high volumes of customer interactions on phone, email, and chat
Provide timely and effective support to resolve customer issues
Deliver a positive customer experience while meeting performance KPIs
Communicate clearly and professionally with customers and internal teams
Identify customer needs and offer appropriate solutions
Take ownership of customer concerns through to resolution
Build and maintain strong customer relationships
Technical Requirements (BYOD)
Laptop only (No Chromebook, Linux, or Desktop) | Windows 10+
Intel Core i5 (10th Gen+) | 8GB RAM minimum
50–55 Mbps internet speed | Wired, noise-cancelling headset
Quiet, dedicated workspace
Minimum qualifications
BA/BSc/HND
How to apply
Use the link(s) below to apply on company website.
Customer Support Agent – Voice Support
Call Center Representative
https://www.myjobmag.co.ke/apply-now/1377709
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