At a glance
- Closing date
- The listing does not give one. Employers often close early when they have enough applicants, so apply soon.
- Where
- Lagos, Nigeria
- How to apply
- Directly to the employer by email. The address is in the listing below.
- Similar roles
- 90 other open Customer Service & Support roles on the Nigeria board right now.
Key Accountabilities/Responsibilities
Manage inbound and outbound customer calls in a timely manner
Provide accurate and satisfactory answers to family planning related queries and concerns
Identify and escalate priority issues and report to the high-level management
Guide callers through family planning methods, navigating the company site or using the products or services
Following call centre “scripts” when handling topics on family planning/sexual reproductive health
Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
Following up with customer calls where required
Qualification / Experience
OND/HND/BSC in any related field
Strong verbal communication skills along with active listening
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
Exceptional interpersonal and rapport building skills
Computer literacy
In-depth knowledge of a company’s products and/or services
Expertise in the customer service area they focus in, such as accounts, sales, technical support or another area
Ability to communicate in English Hausa is Mandatory.
2-3 years of experience in a customer support role
Familiarity with CRM systems and practice
Minimum qualifications
BA/BSc/HND , OND
How to apply
Interested and qualified candidates should forward their CV to: hr@dktnigeria.org using the position as subject of email.
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