At a glance
- Closing date
- The listing does not give one. Employers often close early when they have enough applicants, so apply soon.
- Where
- Lagos, Nigeria
- How to apply
- Directly to the employer by email. The address is in the listing below.
- Similar roles
- 57 other open Quality Assurance & Control roles on the Nigeria board right now.
Department: Collections
Reports To: Head of Collections
Job Summary
The Collection Quality Assurance Officer is responsible for monitoring, evaluating, and improving the quality of collection activities to ensure that Collection Officers comply with the Bank’s policies, procedures, regulatory requirements, and customer service standards.
The role involves reviewing collection calls and customer interactions, identifying process violations, assessing staff performance, and recommending corrective actions to improve recovery rates, operational efficiency, and customer experience.
Qualifications and Experience
Bachelor’s Degree or HND in Business Administration, Finance, Accounting, Economics, Management, or a related discipline.
2 - 4 years of relevant experience in quality assurance, debt collection, customer service, call monitoring, compliance, or financial services.
Experience in a microfinance bank, commercial bank, fintech, lending institution, or collections agency is an advantage.
Knowledge of loan recovery processes, customer engagement standards, and financial services operations.
Minimum qualifications
BA/BSc/HND
How to apply
Send CV to: adekunle.oladimeji@tenn.com
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