At a glance
- Closing date
- The listing does not give one. Employers often close early when they have enough applicants, so apply soon.
- Where
- Lagos, Nigeria
- How to apply
- Directly to the employer by email. The address is in the listing below.
- Similar roles
- 262 other open Marketing & Communications roles on the Nigeria board right now.
Job Summary
The Community Manager handles all day-to-day social media activity for assigned Mikay Agency client accounts - content publishing, inbox management, community engagement, and real-time platform monitoring.
This role is the agency's frontline presence on behalf of clients. Every comment responded to, every message handled, and every piece of content published under a client's name reflects the agency's professionalism and the client's brand.
The Community Manager works from approved content calendars, publishes on schedule across all active platforms, and manages inboxes within the agreed 24-hour SLA on weekdays.
They are expected to spot and escalate brand reputation issues or sensitive conversations immediately - judgment and speed matter in this role.
Beyond execution, the Community Manager compiles weekly activity summaries, supports content calendar management, and maintains SOPs for each assigned account.
This person is responsible for 7- day platform coverage across all assigned clients.
Key Responsibilities
Publish scheduled content across all assigned client social platforms daily, per the approved content calendar.
Monitor client social inboxes and respond within the agreed SLA (24 hours, excluding weekends).
Engage with comments, mentions, and community interactions across all active platforms.
Flag brand reputation issues or sensitive conversations to the Head of Digital Marketing immediately.
Compile weekly community activity summaries for account review.
Support content calendar management in coordination with the broader digital team.
Stay current on platform algorithm changes and community management best practices.
Build and maintain community management SOPs for all assigned accounts.
Required Qualifications
A Bachelor’s Degree or HND in Mass Communication, Marketing, Public Relations, English Language, Journalism, Media Studies, or any other relevant discipline.
A professional certification in Digital Marketing, Social Media Management, Content Marketing, or Community Management will be an added advantage.
Demonstrable knowledge of social media platforms, digital marketing strategies, online audience engagement, and brand communication.
Relevant practical experience in community management, social media management, or digital marketing may be considered in place of a degree, subject to the company's recruitment requirements.
Industries and target audiences.
Strong creativity and attention to detail.
Ability to work under pressure and meet deadlines.
Key Skills & Competencies
Social Media Management: Proficiency in managing social media platforms, including Instagram, Facebook, TikTok, LinkedIn, X, and other relevant digital channels.
Communication Skills: Excellent written and verbal communication skills, with the ability to communicate professionally and maintain a consistent brand voice across platforms.
Community Engagement: Ability to build, nurture, and manage online communities by responding to comments, direct messages, enquiries, and audience feedback promptly.
Content Planning and Coordination: Ability to develop content calendars, schedule posts, coordinate content publication, and ensure consistency across social media platforms.
Minimum qualifications
BA/BSc/HND
How to apply
Interested and qualified candidates should send their updated CV to: careers@mikayagency.com and copy info@mikayagency.com using the job title as the subject of the email.
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